Updated: June 21, 2024

Campus-wide network outage and infrastructure upgrade  

Grenfell Campus is experiencing a campus-wide network outage and infrastructure upgrade from June 15-30, 2024. The outage is required to make repairs and upgrades in relation to the cyber security incident that occurred in December 2023.

Wi-fi has been restored in many areas, although there are still expected to be interruptions in service. Campus computers cannot be used. Campus phones will not be functional; a main campus phone number will be provided, and some key phone numbers will be forwarded.

During this time, Grenfell faculty and staff will be accessible by email.  Key services, like the Registrar’s Office, Student Housing, Conference Services/Summer Accommodations, Bursar’s Office, Library and Campus Enforcement and Patrol, will be open for in-person services, although their hours of operation may be altered for this two-week period.

Access to office computers will be disrupted. The use of any cloud-based software (including MyMUN, StarRez and Brightspace) will not be impacted.

ITS employees will be unavailable for regular duties during the two-week outage. Any inquiry must go through the Service Desk (gcits@mun.ca).

What services are unaffected?

While internet is required to use these services, students, faculty and staff will have access to cloud-based programs including:

• Email
• Website
• Microsoft Office 365 (including Outlook, OneDrive, Teams, Word, Excel, Powerpoint, Onenote)
• MUN Self-Serve
• Brightspace
• Banner (VPN access is required)
• Star Rez
• MUN Safe
• Infosilem (VPN access is required)

Where can I work or study?

• A shared workspace will be set up at in Canada House at the Civic Centre with internet access.  Hours will be 8:30am-10pm (Canada House is unavailable on June 25).  
• The Centre for Research and Innovation (CRI) is available as a workspace with internet access, including a shared drop-in area.  Please book here if you need time for dedicated work/meeting space.
• Mifis are available on campus for those who require it, with some access for students.

 

Where can I print on campus?

During the outage, USB-printing will be available on the following Xerox printers: 

• AS277 – Registrar’s Office 
• ASCrossroads – outside of Bursar’s Office 
• AS2009- Hallway alcove
• AS364 – Hallway outside of French Lab 
• AS377 – Administration & Finance 
• AS3006 – Arts & Science Extension across from the wall of windows 
• AS3024 – School of Science & Environment Dean’s Office 
• LC202 – Colour printer outside of the Library 
• FC4020 – Office of Research and Engagement, 4^th floor Forestry Centre 

Files must be saved as jpg or pdf for printing.

 

Key phone numbers and office hours

Office	Hours	Phone	Email
Bookstore	8:30am-12pm (M, W, F)		gcbookstore@mun.ca
Library	8am-4pm	709-637-6236	gclibrary@mun.ca
Grove	11am-2pm
Registrar's Office/Academic Advising	8:30am - 4pm	709-637-6298	gcregistrarsoffice@mun.ca
Bursar's Office	10am-2pm		gcbursarsoffice@mun.ca
Learning Centre	8:30am-12:30pm Monday to Friday (open until 4:00pm June 17, 18, and 27)	709-637-6232	gcstudentservices@mun.ca
GCSU	June 17, 18, 25, 27 will be open until 4:00          8am-5pm (Tuesday to Friday)	709-637-7184	22kw@mun.ca
ITS Service Desk	8:30am-4:30pm	709-639-2049	gcits@mun.ca
Conference Services	7am-11pm	709-639-4799	gcconferenceservices@mun.ca
Indigenous Affairs	Working remotely		gcindigenous@mun.ca
CEP	24/7	709-637-6210 (non-emergency) 709-637-2888 (emergency)	gccep@mun.ca
Student Housing	10am-1pm (or by appointment)		gchousing@mun.ca
School of Science and Environment	Working remotely		gcsse-dean@mun.ca
AVP Research and Grad Studies	Working remotely		macheema@mun.ca
Gallery	10am-4pm Mon-Sat (note: Gallery open to the public 11am-4pm, Tues-Sat)		grenfellgallery@mun.ca
Student Services (Health & Diversity	Working remotely	709-637-6232	gcstudentservices@mun.ca
Student Recruitment	Working remotely	709-637-6269	gcstudy@mun.ca
CPS	Working remotely		gccps@mun.ca
School of Arts and Social Science	8:30am-12:30pm		shellip@mun.ca
School of Fine Arts	Working remotely		lindah@mun.ca
Marketing, Communications and Advancement	Working remotely		w35cama@mun.ca
Graduate Studies	Working remotely		gcgradstudies@mun.ca
Research Office	Working remotely		demchugh@mun.ca
Engagement Office	Working remotely	306-361-4622	jbuxton@mun.ca

 

Where can I find email addresses?

You can search for an employee email address here or consult our Grenfell email directory here.

 

How will I get updates on the outage?

This webpage will host the most up to date information. Cyber Messenger is a weekly email that provides important updates to faculty and staff. Weekly updates will be continued to be provided during the outage. In addition, a whiteboard will be placed in the AS Atrium with key updates.

 

Counselling and Psychological Services

Due to the planned network outage, CPS will be working remotely. If you would like to book a virtual appointment during that time, please email gccps@mun.ca with your name and phone number and someone will get back to you.

Please note, our reception phone and voicemail will not be working during the outage.