Grenfell Planned Network Outage

Updated: June 14, 2024

Campus-wide network outage and infrastructure upgrade  

Grenfell Campus is planning a campus-wide network outage and infrastructure upgrade from June 15-30, 2024. The outage is required to make repairs and upgrades in relation to the cyber security incident that occurred in December 2023.

Internet (including wi-fi) will not be available on campus, including residence, during this time. Campus computers cannot be used. Campus phones will not be functional; a main campus phone number will be provided, and some key phone numbers will be forwarded.

During this time, Grenfell faculty and staff will be accessible by email.  Key services, like the Registrar’s Office, Student Housing, Conference Services/Summer Accommodations, Bursar’s Office, Library and Campus Enforcement and Patrol, will be open for in-person services, although their hours of operation may be altered for this two-week period.

Access to office computers will be disrupted. The use of any cloud-based software (including MyMUN, StarRez and Brightspace) will not be impacted.

ITS employees will be unavailable for regular duties during the two-week outage. Any inquiry must go through the Service Desk (gcits@mun.ca).

What services are unaffected?

While internet is required to use these services, students, faculty and staff will have access to cloud-based programs including:

  • Email
  • Website
  • Microsoft Office 365 (including Outlook, OneDrive, Teams, Word, Excel, Powerpoint, Onenote)
  • MUN Self-Serve
  • Brightspace
  • Banner (VPN access is required)
  • Star Rez
  • MUN Safe
  • Infosilem (VPN access is required)

Where can I work or study?

  • A shared workspace will be set up at in Canada House at the Civic Centre with internet access.  Hours will be 8:30am-10pm (Canada House is unavailable on June 20).  
  • The Centre for Research and Innovation (CRI) will be available as a workspace with internet access, including a shared drop-in area.  Please book here if you need time for dedicated work/meeting space.
  • Mifis will be available on campus for those who require it, with some access for students. Locations will be shared in the coming days.

 

How should I prepare for the outage?

  • During the outage, the “green network” that has been used in classrooms and some meeting rooms will be taken down. Please back up any data that has been saved to the green network P-drive or desktop to another location (e.g. OneDrive, Teams).
  • It is critical that you test any equipment they will be using during the outage, including any access to necessary software (including software that requires VPN login, such as Banner and OnBase) and laptops.  Try to anticipate any problems.
  • Talk with your dean, director, supervisor or professor about work arrangements during this two week period.

 

Where can I print on campus?

During the outage, USB-printing will be available on the following Xerox printers: 

  • AS277 – Registrar’s Office 
  • ASCrossroads – outside of Bursar’s Office 
  • AS2009- Hallway alcove
  • AS364 – Hallway outside of French Lab 
  • AS377 – Administration & Finance 
  • AS3006 – Arts & Science Extension across from the wall of windows 
  • AS3024 – School of Science & Environment Dean’s Office 
  • LC202 – Colour printer outside of the Library 
  • FC4020 – Office of Research and Engagement, 4th floor Forestry Centre 

Files must be saved as jpg or pdf for printing.

 

Key phone numbers and office hours

OfficeHoursPhoneEmail
Bookstore    8:30am-12pm (M, W, F)   gcbookstore@mun.ca
Library 8am-4pm 709-637-6236                        gclibrary@mun.ca
Grove 11am-2pm    
Registrar's Office/Academic Advising 8:30am - 4pm                        709-637-6298 gcregistrarsoffice@mun.ca
Bursar's Office 10am-2pm                gcbursarsoffice@mun.ca
Learning Centre                        8:30am-12:30pm Monday to Friday (open until 4:00pm June 17, 18, and 27)                          709-637-6232 gcstudentservices@mun.ca
GCSU

June 17, 18, 25, 27 will be open until 4:00          8am-5pm (Tuesday to Friday)

709-637-7184 22kw@mun.ca
ITS Service Desk                  8:30am-4:30pm 709-639-2049 gcits@mun.ca
Conference Services 7am-11pm 709-639-4799 gcconferenceservices@mun.ca
Indigenous Affairs Working remotely    gcindigenous@mun.ca
CEP 24/7

709-637-6210 (non-emergency)

709-637-2888 (emergency)

gccep@mun.ca
Student Housing 10am-1pm (or by appointment)   gchousing@mun.ca
School of Science and Environment Working remotely   gcsse-dean@mun.ca
AVP Research and Grad Studies     Working remotely    macheema@mun.ca
Gallery 10am-4pm Mon-Sat (note: Gallery open to the public 11am-4pm, Tues-Sat)   grenfellgallery@mun.ca
Student Services (Health & Diversity Working remotely 709-637-6232   gcstudentservices@mun.ca
Student Recruitment Working remotely 709-637-6269  gcstudy@mun.ca
CPS Working remotely    gccps@mun.ca
School of Arts and Social Science    8:30am-12:30pm   shellip@mun.ca
School of Fine Arts Working remotely    lindah@mun.ca
Marketing, Communications and Advancement Working remotely    w35cama@mun.ca
Graduate Studies Working remotely    gcgradstudies@mun.ca
Research Office    Working remotely    demchugh@mun.ca
Engagement Office Working remotely 306-361-4622  jbuxton@mun.ca

 

Where can I find email addresses?

You can search for an employee email address here or consult our Grenfell email directory here.

 

How will I get updates on the outage?

This webpage will host the most up to date information. Cyber Messenger is a weekly email that provides important updates to faculty and staff. Weekly updates will be continued to be provided during the outage. In addition, a whiteboard will be placed in the AS Atrium with key updates.

 

Counselling and Psychological Services

Due to the planned network outage, CPS will be working remotely. If you would like to book a virtual appointment during that time, please email gccps@mun.ca with your name and phone number and someone will get back to you.

Please note, our reception phone and voicemail will not be working during the outage.