July 23, 2024

VISITOR SERVICES SUPERVSIOR (BAND LEVEL 4)

(Administrative Program Assistant)

Botanical Garden and Johnson Geo Centre

(Contractual Position to March 31, 2025)

This competition may be used to fill identical positions in this unit within three (3) months of the closing date

All qualified employees are welcome to apply, however preference is given to CUPE members

The University will consider applications from qualified permanent staff who may be interested in a temporary assignment, subject to departmental approval

ABOUT THE BOTANICAL GARDEN AND JOHNSON GEO CENTRE

Memorial University’s Botanical Garden and Johnson Geo Centre are two of the University’s Academic Support units, as well as community spaces and cultural attractions in St. John’s. The Johnson Geo Centre is a 35,000 square foot science centre and the 100 acre Botanical Garden welcomed just over 77,000 visitors in 2024. Both aim to create exceptional visitor experiences and spark curiosity about all things science and the natural world.

WHAT’S IN IT FOR YOU

Being part of a vibrant community at Memorial’s St. John’s beautiful campuses that offer walking trails, recreation facilities, and a sense of community. Other benefits of working at Memorial University include: 

• A defined benefit pension plan.
• A comprehensive group insurance plan. 
• Learning and development opportunities to assist you in reaching your career goals including the ability to avail of funding for undergraduate and graduate programs.
• Employee wellness initiatives such as an Employee Assistance Program, discounted membership rates at The Works.
• A progressive leave plan including annual leave, family leave, short term disability and long-term disability that supports your overall well-being. We also offer summer hours, a December holiday break to rejuvenate and an expansive university holiday schedule.
• Employee social functions that provide an ability to meet and network with other members of our community.

THE OPPORTUNITY

The Botanical Garden and the Johnson Geo Centre is looking for a dynamic team player to lead, monitor, support and motivate the Visitor Services Team in providing the best possible experience for visitor. The Visitor Services Supervisor is an important member of the senior staff team. The successful candidate will be responsible for supervising and scheduling visitor services and gift shop staff; answering inquiries; booking room for meetings, art exhibits, and receptions; assisting with program registration/implementation and overseeing season pass programs; greeting and assisting visitors to the Garden and Geo Centre; facilitating gift shop sales and managing inventory control at Garden Gifts and Geo Gifts; and performing other related duties as assigned. Some weekend and evening work is required.

QUALIFICATIONS

Experience (1-3 years) working in a retail environment, including customer service interaction; experience managing and motivating a team; graduation from high school, supplemented by office/business administration or related courses; or equivalent combination of experience and training.

The successful candidate will have excellent interpersonal skills and a high level of attention to detail; be self-motivated and able to work under their own initiative, leading by example. Applicants should be proficient using a computer, Microsoft Office suite, and POS systems. Experience in the tourism industry with a love for science and the natural world would be considered an asset.

SALARY                                   $49,308 - $57,841 per annum (CUPE 1615)

CLOSING DATE                       August 6, 2024 by 5:00 p.m. NST

All qualified candidates are encouraged to apply; however, preference will be given to applicants who are legally entitled to work in Canada. Memorial University is committed to employment equity and diversity and encourages applications from all qualified candidates, including women, people of any sexual orientation, gender identity, or gender expression; Indigenous peoples; visible minorities and racialized people; and people with disabilities.

The personal information requested in your application is collected under the authority of the Memorial University Act (RSNL 1990 c M-7) for the purpose of identifying and recruiting candidates; assessing applicant qualifications; and maintaining records pertaining to the administration of employment with Memorial University of Newfoundland.

If you are a successful candidate, this information will form part of your permanent employment record and will be used for other activities related to the employment process. This information may be disclosed to government departments and agencies as legally required; and to third party service providers, as necessary to administer programs and activities.

If you have any questions about the collection, use and disclosure of the information on this form, please contact MyHR, Department of Human Resources, at recruitment@mun.ca.

Please be advised that we are unable to provide updates on current competitions.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.