Employee Assistance Program

Your confidential Employee Assistance Program (EAP), is provided by TELUS Health (formerly known as LifeWorks). This comprehensive, confidential service is available to Memorial employees, retirees and their immediate family members (provided they are also covered under the university's health plan) at no cost, 24 hours a day, seven days a week. Services include:

  • Personal well-being
  • Marriage and family relationships
  • Legal assistance
  • Financial assistance
  • Child and elder care resources
  • Workplace challenges
  • Addictions
  • Career counselling
  • Nutrition
  • Health care advice

For immediate, confidential support, please call 1-800-387-4765 (TTY Service: 1-877-388-0275). If you, a family member or a friend are in crisis, thinking of suicide, call or text 9-8-8 for help or call 9-1-1 for emergencies.

EAP online services are available at one.telushealth.com. If it is your first time accessing the site, use the following credentials. 

Username: Memorial | Password: wellness (please note this password is case sensitive).

For more details on EAP, please click on the below links.

For information on downloading the app: TELUS Health - Download the App  

Confidentiality and privacy are assured to each employee, retiree or family member who uses the counselling service. As with all EAP services provided, contact should be made directly with the EAP provider. No information concerning any individual situation will be reported back to representatives of Memorial.

Additional Resources:

24 hours, 7 days a week helplines:

  • Call 811 to speak to a nurse who can listen, provide support and connect you to health services in your area. Click here for more information. 
  • Call or text 988 if you are feeling like you have lost hope and are struggling to cope, if you are dealing with thoughts of suicide or if you are worried about someone else. Click here for more information.
  • Hope for Wellness Helpline is available to all Indigenous people across Canada. Experienced and culturally competent counsellors are reachable by telephone at 1-855-242-3310 and by online chat. Telephone support is available in English, French, Cree, Ojibway (Anishinaabemowin) and Inuktitut. Click here for more information. 

Online resources: