Holiday 2024-25 frequently asked questions

The Registrar's Office will close for the holiday break from 10:30 a.m. on Tuesday, Dec. 24, until 8:30 a.m. on Friday, Jan. 3, 2025.

Below is a list of commonly asked questions to refer to during this time. If you are still looking for your answer, please review the various pages on our website or email registrar@mun.ca.

CURRENT STUDENTS

Transcript (hardcopy and e-transcripts) and educational verification requests

Hardcopy official transcripts requested up to 10 a.m. NST on Dec. 23, 2024 will be processed. For pick up, the Office of the Registrar will be closed on Tuesday, Dec. 24, 2024 at 10:30 a.m. and reopen on Friday, Jan. 3, 2025. Please remember to bring your picture ID to pick up.

Due to the Canada Post labour disruption, there may be delays for any hardcopy official documents by mail via Canada Post. Note that no transcripts will be sent via mail after 10 a.m. on Monday, Dec. 23, 2024 until Jan. 3, 2025. 

All official transcript requests received after 10 a.m. on Dec. 23, 2024 and during the closure will be processed on Friday, Jan. 3, 2025.

Please remember that an unofficial PDF version of your transcript can be accessed through Memorial Self Service in the Academic Information menu under Generate Unofficial Transcript PDF.

Official e-transcripts requested up to 10 a.m. NST on Dec. 23, 2024 will be processed and uploaded to MyCreds for your purchase and pickup. If you requested an e-transcript previously, you can still access it through MyCreds; however, if you have a change in program, grades or registrations, you may need to request a new one. The Office of the Registrar will close on Tuesday, Dec. 24, 2024 at 10:30 a.m. and reopen on Friday, Jan. 3, 2025. E-transcript requests received after 10 a.m. on Monday, Dec. 23, 2024 and during the closure will be processed on Friday, Jan. 3, 2025.

Please remember that an unofficial PDF version of your transcript can be accessed through Memorial Self Service in the Academic Information menu under Generate Unofficial Transcript PDF.

If you requested a confirmation of enrolment for submission to a third party through Memorial Self Service you may check its status in the Registration menu under Enrolment Verification Status. Requests submitted up to 8 a.m. on Dec. 24, 2024 will be processed prior to the holiday break and uploaded to MyCreds for your purchase and pickup. Requests that are received after 8 a.m. on Dec. 24, 2024 and up to Jan. 2, 2025 will be processed on Jan. 3, 2025.

Manual confirmation of enrolments, completion of forms and other special letter requests that require in-depth review will be reviewed on a case-by-case basis and processed as time permits. Requests that are received after 10 a.m. on Dec. 23, 2024 and up to Jan. 2, 2025 will be processed after Jan. 3, 2025 or as time and resources permit.

If you are on the St. John's campus and require an enrolment verification for immigration purposes, complete the Confirmation of Enrolment to Renew Study Permit form and submit it to registrar@mun.ca or our office in A 2003.

Requests will be reviewed on a case-by-case basis and processed as time permits prior to the holiday closure. Requests that are received after 10 a.m. on Monday, Dec. 23, 2024 and up to Jan. 2, 2025 will be processed after Jan. 3, 2025 or as time and resources permit.

If you are a student on the Grenfell Campus, enrolment verification requests must be submitted in person to the Registrar's Office (AS 277).

Graduation

You must submit an application to graduate through Memorial Self Service under the Graduation and Convocation menu. The deadline for submission for February In-Absentia graduation (fall 2024 program completion) is Jan. 3, 2025 and the deadline for the Spring graduation (winter 2025 program completion) is Jan. 15, 2025. Applications submitted after this date will be processed as time and resources allow.

Your application will be reviewed by the Registrar's Office and you will be notified if you have any missing requirements. Graduation applications will not be reviewed between Dec. 24, 2024 – Jan. 2, 2025. Notification of eligibility to graduate letters are normally sent out mid-January and incrementally thereafter. At the same time, your graduation status in Memorial Self-Service will be updated accordingly. Any other inquiries can be emailed to graduation@mun.ca and will be responded to starting Jan. 3, 2025.

If you are on the St. John's campus and require an urgent post-graduate work permit letter for immigration purposes, complete the Post-Graduate Work Permit (PGWP) Letter form and submit it to graduation@mun.ca or to our office in A 2003. At this time, only those individuals with urgent requests will be considered as eligibility to graduate will not be finalized until mid-January. Notification of eligibility to graduate letters are normally sent out mid-January and incrementally thereafter.

Urgent requests will be reviewed on a case-by-case basis and processed as time permits prior to the holiday closure. Requests that are received after 10 a.m. on Monday, Dec. 23, 2024 and up to Jan. 2, 2025 will be processed after Jan. 3, 2025 or as time and resources permit.

Grades and courses 

Grades that are submitted and approved after the initial grade release on Dec. 18, 2024 will be released periodically up to the holidays and after the new year.

A grade may not be showing in Memorial Self Service for one of the following reasons:

  1. The instructor has not yet submitted or entered the grade. To check on this, you will need to email your instructor. Please note that instructors may or may not be checking their emails over the holiday break.
  2. The instructor has submitted/entered the grade, but it has not yet been approved by the academic unit head. To check on this, you will need to email the appropriate academic unit. Please note that these emails may not be checked over the holiday break.
  3. A change to the grade has been submitted via a grade change form to the Registrar's Office by the academic unit but it has not yet been keyed by the Grading Officer. Change of grade forms submitted to the office by Dec. 23, 2024 will be keyed as time and resources permit. The last grade release before the holidays will be on Dec. 23, 2024 at 5 p.m. Change of grade forms submitted to Registrar's Office from Dec. 24 – Jan. 2 will be keyed starting Jan. 3, 2025.

If you feel the final grade submitted is incorrect, you should contact the instructor for the course. Alternatively, as a student, you have the option of having your final examination re-read. With the consent of the academic unit, requests for re-reads can include clinicals, exams, internships, work terms or final reports, as appropriate. You may want to request to review the exam script prior to having a re-read. Find more information in the Calendar.

The academic unit head (department head for a departmentalized faculty like Humanities and Social Sciences, Science and Engineering) has the authority to grant a request for a late drop until Jan. 21, 2025. Normally, a late drop will not be granted if a final exam was written. You will need to contact the appropriate academic unit head through your @mun.ca email account to discuss the matter. 

Normally, a late drop request will not be granted if the final exam was written; however, this is left to the discretion of the appropriate academic unit head (or department head for a departmentalized faculty such as Humanities and Social Sciences, Science and Engineering). You will need to contact the appropriate academic unit head through your @mun.ca email account to discuss the matter.

Academic status

As a result of your grades, you have not met General University regulation 6.11.1.1 which states:

At the end of each semester, in order to be eligible for continuance in the University, a student is required either:

  • to obtain a current average of 50% in the courses for which he or she is registered on the last day for dropping courses without academic prejudice, or
  • to have obtained a cumulative average of at least 55%.

Any student who, for the first time, fails to meet these requirements will be given an Academic Warning.

Students taking courses at the St. John’s campus or taking courses by online education may contact Victoria Greey if they have questions about this information. Students attending Grenfell Campus should contact Shawna Matthews.  

As a result of your grades, you have not met General University regulation 6.11.1.1, which states:

At the end of each semester, in order to be eligible for continuance in the University, a student is required either:

  • to obtain a current average of 50% in the courses for which he or she is registered on the last day for dropping courses without academic prejudice, or
  • to have obtained a cumulative average of at least 55%.

Any student who, for the first time, fails to meet these requirements will be given an Academic Warning. As only one Academic Warning is permitted and as you have previously received an Academic Warning, you are now required to withdraw from Memorial. Students who are required to withdraw will receive an email explaining what this means through their @mun.ca email address.

On Dec. 20, 2024 and thereafter, any student that is required to withdraw and has received all final grades, will have registered courses for the winter 2025 semester dropped. 

Students taking courses at the St. John’s campus or taking courses by online education may contact Victoria Greey if they have questions about this information. Students attending Grenfell Campus should contact Shawna Matthews.  

No, a student cannot submit a readmission appeal until half of the suspension period is served. More information is available in the Calendar.

Registration (winter 2025)

The process to revoke registrations for students who are required to withdraw after fall 2024 as well as for students who were unsuccessful in pre-requisites will occur at the close of registration on Dec. 20, 2024.  At this point, if there are spaces available in the course, students who are waitlisted and have not reached their maximum course load will be automatically registered.

Common registration issues are outlined on the Registrar’s Office website. Some courses may need the approval of an academic unit to register for the course. In this scenario, contact the instructor or academic unit. If you still have not resolved your registration issue, email registrar@mun.ca. The Registrar's Office will be closed for the holiday break from 10:30 a.m. on Tuesday, Dec. 24, 2024 until 8:30 a.m. on Friday, Jan. 3, 2025. All inquiries will be reviewed upon reopening.

Advising

Current students, prospective and returning students can schedule an appointment with an academic advisor by emailing advice@mun.ca. Please note, however, that there will be no advising sessions between Dec. 24, 2024 and Jan. 2, 2025.

Money and loans

The unit that processes student loans and responds to these inquiries will be closed for the holidays between Dec. 24, 2024 and Jan. 2, 2025. Forward your inquiry to financialaid@mun.ca, and they will respond to your email upon their return.

In the meantime, you may wish to review the following websites for an answer to more general inquiries: National Student Loans Service Centre (NSLSC)Student Aid – Government of Newfoundland. If you are a graduate student, please contact the School of Graduate Studies with your inquiry.

Wellness and counselling

The Student Wellness and Counselling Centre has compiled a list of supports for students during the holiday break.

PROSPECTIVE STUDENTS AND APPLICANTS

The admissions portal will remain open and allow the submission of applications for general admission in the winter 2025 semester until January 7, 2025. However, applications and supporting documents will not be processed from Dec. 24-Jan. 2, 2025.

Applicants who are not required to provide any supporting documents (such as returning Memorial University students who have not subsequently attended other post-secondary institutions), or who are only required to provide a self-submitted document (such as non-degree or senior citizen), are encouraged to apply up to January 7, 2025.

Applicants who are required to provide other types of supporting documents (such as official transcripts) should take into account that many other institutions will be closed during the holiday period. As such, applicants who require supporting documents to be submitted from another institution are encouraged to apply for a future semester (e.g. spring or fall 2025) unless they have already made arrangements for document submission.

International applicants normally require a study permit from the Government of Canada. Late international applications for the winter 2025 semester will be processed for spring 2025 to allow time for the additional study permit application process.

This is for undergraduate studies only. Graduate admissions inquiries should be directed to sgs@mun.ca.

Yes, you can still submit documents, but they will not be processed from Dec. 24-Jan. 2, 2025. This is for undergraduate studies only. Graduate admissions inquiries should be directed to the sgs@mun.ca.

Please review the information on application deferrals. The deadline to request a deferral is Jan. 6, 2025. This is for undergraduate admissions only. Graduate admissions inquiries should be directed to sgs@mun.ca.

We are still accepting applications for these semsters during the holiday break. Please review the I Want to Apply page.

Students will hear about their undergraduate application when we return to work on Jan. 3, 2025. Please refer to our processing times for more details. Graduate admissions inquiries should be directed to sgs@mun.ca.

Please review the Application FAQ for assistance with the admissions portal. Note that access to other Memorial University log-in services will not be available until after you have received an offer of admission.

When you successfully submit your application, you will see a screen that indicates your transaction details. You will then receive two emails, one with your payment transaction details and the other giving you information on how to submit any required supporting documents. You will also receive an application acknowledgment email when your application is processed into our system following the holiday break. Please refer to our processing times for more details.

After your application has been processed, you will receive an email indicating all the required supporting documents for your application (unofficial and official). Once a document has been received and processed, you will receive an email notifying you that the document has been received. On a scheduled basis, you will also receive updated Document Summary emails showing the status of received and outstanding documents. Please note that these notification emails will not be sent during the holiday break, and will resume in January.