Clinical Services We Offer
We are currently accepting patient appointments via telephone. Based on availability and your health concern, an appointment will be made for an:
1. In-person visit
2. Telephone visit
3. Video visit using a secure internet connection
To make an appointment please call the clinic.
If you need a complete physical exam or counselling, please let the front staff know so that we can book enough time for your visit.
Should you have an urgent problem, please tell the receptionist who may consult with other members of the team to find a time that will meet your needs.
We try to keep our appointments on schedule as best as possible, but sometimes an emergency may arise which could affect your wait.
Please call to cancel your appointment if you are unable to keep it. There may be a charge for missed appointments that you do not cancel.
Please confirm your health card number every visit and advise us of any change in your information including your address or home/cell phone number.
On-Call After Hours
Our practice provides on call services after hours and on the weekends for urgent concerns. To contact the doctor on call, telephone the clinic and an operator will ask for your name, the name of your family doctor and your telephone number.
The On-Call program is offered Monday to Friday from 5pm-8pm and Saturday & Sunday (including holidays) 10am-2pm.
Certain services are not covered by MCP so there may be a charge for these services. Examples of services not covered are:
Completion of reports and forms for:
• Insurance companies
• Government agencies
• Legal matters
Health exams including:
• Pre-employment medicals
• Driver’s medicals
• Medical certificates
• Pre-school physicals
• Insurance physicals
Vaccinations of patients who are not part of a target population
Transfer/copies of records
Missed appointments/no shows for booked visits Work or school forms/sick notes
Please check with our office for the current costs of these services. Payment for all uninsured services is due upon receipt of the service.
Family Medicine Obstetrics
Some of our doctors provide prenatal care and deliver babies. If you are pregnant or considering pregnancy, please discuss this with your doctor to find out what options are available.
If you are pregnant and need care after hours related to your pregnancy, a member of the family medicine obstetrics team will see you in the case room. Please call the case room at (709) 777-7416.