Employee Training Session Opportunity (Online): Microsoft 365

Microsoft 365: Teams, OneDrive, Outlook and Bookings Training – Wednesday, November 20^th  – all day training opportunity (online)!

Would you or someone in your office like the opportunity to learn more about Microsoft 365?  The Office of the CIO with the Gardiner Centre is offering an all-day (Free) online training session on Wednesday, November 20^th. 

If you’re interested in attending, please email kseaward@mun.ca. 

Upcoming network upgrades Spencer Hall and the University Centre buildings - Wednesday, Oct. 23, 2024, between 12-2 a.m.

The Office of the Chief Information Officer (OCIO) advises on planned network maintenance on the St. John’s campus in the  Spencer Hall and the University Centre buildings. The maintenance is scheduled for Wednesday, Oct. 23, 2024, between 12-2 a.m. There will be an approximately 15-minute outage to MUNet network services. This includes the wired network, @Memorial, @Memorial-Guest, eduroam wireless networks, and VoIP telephony.

Upcoming network upgrades - Earth Sciences Building - Wednesday, Oct. 16, 2024 between 12-2 a.m.

The Office of the Chief Information Officer (OCIO) advises on planned network maintenance on the St. John’s campus in the Earth Sciences building. The maintenance is scheduled for Wednesday, Oct. 16, 2024 between 12-2 a.m. There will be an approximately 15-minute outage to MUNet network services. This includes the wired network, @Memorial, @Memorial-Guest, eduroam wireless networks and VoIP telephony. 

TLS connection between Grenfell Campus and the School of Nursing in Corner Brook - Maintenance 8am Wednesday, October 16, 2024

ITS Grenfell Campus will be moving the current TLS connection between Grenfell Campus and the School of Nursing in Corner Brook to a new TLS connection. This work is to start at 8am Wednesday, October 16, 2024. A 15 minute window is scheduled and will cause a brief outage to all MUNET services at the School of Nursing in Corner Brook.

Upcoming Network Upgrades - Queen Elizabeth II Library and Education Building - Wednesday, Oct. 9, 2024 between 12-2 a.m.

The Office of the Chief Information Officer (OCIO) advises on planned network maintenance on the St. John’s campus in the Queen Elizabeth II Library and Education building. The maintenance is scheduled for Wednesday, Oct. 9, 2024 between 12-2 a.m. There will be an approximately 15-minute outage to MUNet network services. This includes the wired network, @Memorial, @Memorial-Guest, eduroam wireless networks and VoIP telephony. 

Network maintenance - Paton College and MacPherson College

Network maintenance in Paton College and MacPherson College is planned for Tuesday, Sept. 24, 2024 between 4-7 a.m. There will be an outage to MUNet network services in the Paton College buildings and MacPherson College for approximately 15 minutes. This includes the MUNet wired network, @Memorial, @Memorial-Guest, eduroam wireless networks where available and VoIP telephony. This will not impact the @MemorialRES residence network.

The OCIO is currently experiencing issues with its File Shares.

The OCIO is currently experiencing issues with its File Shares. A reboot is being scheduled to address the issue. We apologize for the inconvenience.

Employee Training Opportunity (Online): Microsoft 365

Microsoft 365: Teams, OneDrive, Outlook and Bookings Training – Wednesday August 28th – all day training opportunity (online)!

Would you or someone in your office like the opportunity to learn more about Microsoft 365?  The Office of the CIO with the Gardiner Centre Is offering an all-day (Free) online training session on Wednesday, August 28^th. 

If you’re interested in attending, please email kseaward@mun.ca. 

Meraki Teleworker Maintenance -Tuesday June 26th, 2024

Meraki will be automatically upgrading the teleworker system on June 26, 2024 between 12:00 AM and 2:00 AM NDT. During this time, there may be outages to the system as your device upgrades and reboots. Service should return automatically. Please reach out to the Service Desk if you require any assistance with devices post upgrade. https://www.mun.ca/cio/need-help/

Network Maintenance 12:00AM-2:00AM, Wednesday, June 05

The Office of the Chief Information Officer (OCIO) is conducting essential network maintenance between 12:00AM-2:00AM, starting Wednesday, June 05. During this time, there may be short disruptions to internet and VPN services for St. John's and Grenfell campuses.

If you have questions or concerns, contact the OCIO Service Desk at 709-864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support/.

Antivirus Upgrade

The OCIO is excited to announce that over the coming weeks, we will be gradually upgrading our antivirus software from Trellix to Microsoft Defender for Endpoint on Memorial-managed Windows devices. This change is part of our continuous efforts to improve your experience and ensure the highest level of security for your system.  This upgrade will happen automatically without any intervention on your part.

During this migration, you may notice the following changes:

1. The Trellix tray icon (blue/green line) will disappear from your system tray.
2. This is an expected part of the transition process. The existing Windows Security icon (white or blue shield) in your system tray will now reflect the status and information about Microsoft Defender for Endpoint. 
3. You may receive a brief notification about your antivirus software being disabled. This is a normal part of the migration process and your system will not be left unprotected.

Memorial-managed MacOS devices will also transition from Trellix to Microsoft Defender for Endpoint. This process will be more hands-on, requiring our IT staff to personally upgrade your device. If you’re a MacOS user, anticipate direct communication from your IT team regarding this change.

We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact the IT Service Desk at 864-4595, help@mun.ca, or chat support at https://www.mun.ca/cio/support

Windows 11 Upgrade

To ensure that university technology is kept up-to-date and secure, the Office of the Chief Information Officer (OCIO) is upgrading eligible university computers to Windows 11 starting on Tuesday, May 14, 2024. Not everyone will receive the upgrade at this time as some devices are not compatible with Windows 11. Memorial does have a phased upgrade plan that will see all eligible university computers upgraded to Windows 11. 

Network maintenance in Computer Services (CS) Building 6 a.m. to 7 a.m. Tuesday 14th May 2024

The Office of the CIO is carrying out network maintenance on Tuesday May 14^th 2024 in the Computer Services building. Between 6 a.m. and 7 a.m. there will be short disruptions to the wired and wireless network in the building. This will include VoIP telephones, wireless, and wired network wall plates with labels beginning CS1.1. The work will not affect LabNet int the computer labs in the building.

If you have questions or concerns, for the St. John’s campus contact the IT Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support/. Grenfell Campus employees visit ITS Remote Support and MI employees contact servicedesk@mi.mun.ca.

Network Maintenance in Science Building - Tuesday, April 30th.

The Office of the Chief Information Officer will carry out essential network maintenance in the Science (SN) building on Tuesday, April 30, 2024. Between 5:00 and 7:00 a.m. there will be an outage to the wired and wireless network in the building. This will impact the building’s wired network devices using wall plates including VoIP telephones. It may also briefly impact Biology, Psychology, Geography, Linguistics and Gender Studies networks in other buildings. Network connectivity should return automatically after the work is completed. If you have any issues after the work, please contact the Service Desk at 709-864-4595, help@mun.ca or chat support.

Network Maintenance in the Science Building - April 23rd, 5-7 am.

OCIO is carrying out essential network maintenance in the Science Building between 5 and 7 a.m. on Tuesday, 23rd April. During this time there will be brief outages to the wired and wireless network. Service will return to normal automatically. Please direct any questions or concerns to the OCIO IT Service Desk at 709-864-4595, help@mun.ca or via online chat at  https://www.mun.ca/cio/support/.

Network maintenance between 11 p.m.- 2 a.m, starting Tuesday, April 02

The Office of the Chief Information Officer (OCIO) is conducting essential network maintenance between 11 p.m.- 2 a.m, starting Tuesday, April 02. During this time, there may be short disruptions to internet, Canarie and VPN services for St. John's and Grenfell campuses.

If you have questions or concerns, contact the OCIO Service Desk at 709-864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support/.

Network maintenance in Science building - Sunday, Mar. 17th

The Office of the Chief Information Officer will carry out essential network maintenance in the Science (SN) building on Sunday, Mar. 17th, 2024. Between 8:30 and 9:30 a.m. there will be an outage to the wired and wireless network in the building. This will impact the building’s wired network devices using wall plates including VoIP telephones. It may also briefly impact Biology, Psychology, Geography, Linguistics and Gender Studies networks in other buildings. Network connectivity should return automatically after the work is completed. If you have any issues after the work, please contact the Service Desk at 709-864-4595, help@mun.ca or chat support.

New cybersecurity training available to all faculty and staff

The Office of the Chief Information Officer (OCIO) is pleased to announce its new cybersecurity training is now available to all faculty and staff.

The education sector is a prime target for threat actors due to the large volumes of personal data, intellectual property and other data assets handled by educational institutions. As we see the increasingly sophisticated phishing and social engineering attacks, this training will help employees become Memorial's greatest line of defense with regards to cybersecurity.

The training modules cover a variety of subjects that are relevant both professionally and personally, including information security, phishing, malware, ransomware and incident reporting. Modules are short, focused and informative.

The full course takes approximately 45 minutes to complete, but you do not need to complete it all in one session. A certificate will be issued upon successful completion with a minimum score of 80%. The course is available to employees through the my.mun.ca portal under the employees tab. Employees can sign in using their Memorial login ID and password.

Please direct any questions or concerns to the OCIO IT Service Desk at 709-864-4595, help@mun.ca or via online chat at  https://www.mun.ca/cio/support/.

Maintenance on the Authentication System Supporting Wi-Fi and VPN

On Wednesday, Feb. 7, from 12:01-2 a.m., the Office of the Chief Information Officer will be carrying out maintenance on the authentication system supporting Wi-Fi and VPN. During this time, access to the @Memorial, @Memorial-Guest, eduroam and @Memorial-Teleworker Wi-Fi networks, as well as VPN, may be unavailable. Once maintenance has been completed you may be prompted to accept a new server certificate the next time your device connects to Wi-Fi. You can be assured that a prompt to accept a certificate from ise-n.mun.ca or ise-s.mun.ca is safe. Due to the nature of this upgrade, some devices may fail to reconnect without manual intervention, so it is advised to check that your device has reconnected once maintenance is complete. If you experience problems connecting, it is recommended to forget the Wi-Fi network on your device and attempt to rejoin. This maintenance will impact Wi-Fi connectivity to the previously mentioned networks at all campuses and sites in the greater St. John’s area, Grenfell Campus, Harlow Campus and the Labrador Campus. Additionally, eduroam access for users from these campuses and sites will be impacted globally. The MemorialRES and @MemorialRES-Guest networks will not be affected. Please direct any questions or concerns to the ITS Service Desk at 709-864-4595, help@mun.ca or via online chat.

Network maintenance in the Medicine Building and the Nuclear and Molecular Medicine Building Wednesday 24th January 2024

OCIO is carrying out network maintenance in the Medicine Building and the Nuclear and Molecular Medicine Building between 00:01 am and 02:00 am on Wednesday 24th January 2024. During this time there will be multiple 20-minute outages to the wired and wireless network in areas where MUNet wall plates begin with “ME1.1-“, “ME2.1-“,  “ME6.1-“, “MM1.1-“, “MM2.1-“, and “MM3.1-“. Service will return automatically.

If you have any issues after the upgrade, please contact the OCIO Service Desk https://www.mun.ca/cio/need-help/

Network maintenance on the 1st floor of HSC Wednesday 17th January 2024

OCIO are carrying out network maintenance in the Health Science Centre and Mount Pearl Square between 00:01 am and 02:00 am on Wednesday 17th January 2024. During this time there will be multiple 20-minute outages to the wired and wireless network in areas where MUNet wall plates begin with “HS1.3-“, “HS2.1-“,  “HS2.5-“, “HS4.1-“, “HS5.1-“, and “MP1.1-“. Service will return automatically.

If you have any issues after the upgrade, please contact the OCIO Service Desk https://www.mun.ca/cio/need-help/

Network maintenance on the 1st floor of HSC January 17th December 2024

OCIO are carrying out network maintenance in the Health Science Centre and Mount Pearl Square between 00:01 am and 02:00 am on Wednesday 17th January 2024. During this time there will be multiple 20-minute outages to the wired and wireless network in areas where MUNet wall plates begin with “HS1.3-“, “HS2.1-“,  “HS2.5-“, “HS4.1-“, “HS5.1-“, and “MP1.1-“. Service will return automatically.

If you have any issues after the upgrade, please contact the OCIO Service Desk https://www.mun.ca/cio/need-help/

Network maintenance in HSC Wednesday 29 November 2023

OCIO is carrying out network maintenance in the Health Science Centre between 00:01 am and 2 am on Wednesday 29th November 2023.

During this time there will be multiple 20-minute outages to the wired and wireless network in areas where MUNet wall plates begin with “HS2.2-“, “HS2.3-“, “HS2.4-“, “HS2.6-“, “HS3.1-“ and “HS3.2-“. Service will return automatically.

Network Maintenance in the Science (SN) Building - Sunday, December 3rd, 8:30am-9:30am

Office of the Chief Information Officer will be carrying out essential network maintenance in the Science (SN) building between 08:30 a.m. and 09:30 a.m. on Sunday, December 3rd, 2023.

Network maintenance on the 1st floor of HSC Wednesday 22nd November 2023

OCIO are carrying out network maintenance in the Health Science Centre between 00:01am and 2am on Wednesday 22th November 2023. During this time there will be multiple 10 minute outages to the wired and wireless network in areas where MUNet wall plates begin with “HS1.1-“ , “HS1.2-“, and “HS1.5-“. Service will return automatically.

Network Maintenance – Ocean Sciences Centre buildings Nov. 15th

Network Maintenance – Ocean Sciences Centre buildings Nov. 15th

Office of the Chief Information Officer will be carrying out essential network maintenance in Ocean Sciences Centre Wednesday, November 15th 2023.

Between 08:30 a.m. and 10:30 a.m. there will be an approximate 30-60 minute outage to the wired and wireless MUNet network, depending on the building. This will affect devices using the wired MUNet network, VoIP telephones, and the @Memorial wireless. Network connectivity should return automatically after the work is completed, so there should be no need to shut down devices.

Network Maintenance - St. John’s Campus residence buildings Nov. 12th

Network Maintenance - St. John’s Campus residence buildings Nov. 12th

Office of the Chief Information Officer will be carrying out essential network maintenance in residence buildings on Sunday, November 12^th 2023.

Between 09:30 a.m. and 10:30 a.m. there will be an approximate 30-60 minute outage to the wired and wireless MUNet network, depending on the building. This will affect devices using the wired MUNet network, VoIP telephones, and the @Memorial wireless network in the following areas:

• Paton College buildings
• MacPherson College
• Burton's Pond Apartments
• Global Learning Centre

Network connectivity should return automatically after the work is completed, so there should be no need to shut down devices.

The @MemorialRES residence network will not be impacted.

If you have any issues after the upgrade, please contact the OCIO Service Desk https://www.mun.ca/cio/need-help/

Website Posting for Wi-Fi maintenance

Office of the Chief Information Officer will be performing maintenance on the Wi-Fi network on Wednesday November 1, 2023, from 12:01 A.M. to 2:00 A.M. During this time, access to Wi-Fi networks @Memorial, @Memorial-Guest, and eduroam at the St. John's Campus (including off campus sites), Signal Hill Campus, Labrador Campus, and Harlow Campus may be unavailable. Please note that this maintenance will not affect Wi-Fi connectivity at the Grenfell Campus, Marine Institute, or connectivity to the @MemorialRES and @MemorialRES-Guest networks. Those having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595, via e-mail at help@mun.ca, or via online chat at https://www.mun.ca/cio/.

Document Manager System Brief Outage

The Office of the CIO would like to advise the University Community of a brief outage of the Document Manager System (docs.mun.ca) on Wednesday morning (October 11, 2023) between 8:30 and 10:30. We apologize for any inconvenience caused by this outage. If you have questions, please contact the ITS service Desk at 709-864-4595, help@mun.ca, or chat support.

Essential Network Maintenance in the Spencer Hall - Monday October 9th, 2023

The OCIO is carrying out essential network maintenance in the Spencer building on Monday, October 9th, 2023, between 9:00 a.m. and 11:00am. Clients in the building may lose wired/wireless and VoIP phone connectivity during this time.

For more information, please contact the ITS Service Desk.

Planned Upgrade which supports Wi-Fi

On Saturday August 19, 2023, from 8:00AM to 8:00PM, ITS will be upgrading the authentication system which supports Wi-Fi ( @Memorial, @Memorial-Guest, @Memorial-Teleworker, eduroam) and VPN. Please be aware that while there are no planned service outages there may be short periods of time where attempts to login to these services may be delayed or require additional attempts. Please direct any questions or concerns to the ITS Service Desk at 709-864-4595, help@mun.ca or via online chat at  https://www.mun.ca/cio/support/.

Internet Connection Issues

Memorial is currently experiencing internet connection issues. The OCIO is working to resolve the problem. Sorry for the inconvenience.

my.mun.ca down briefly for maintenance June 29, 2023

OCIO would like to inform you that my.mun.ca will be down for a very short time this afternoon, starting at 2 p.m.  While the service is down you will be directed to a page that provides alternative links for services. Please call the service desk at 709-864-4595 with any questions or concerns.  

Network Maintenance in the Business Building Wednesday 21st June 2023

OCIO is carrying out essential network maintenance in the Business building on Wednesday 21^st June 2023. Between 00:01 a.m. and 1 a.m. clients on the 3^rd and 4^th floors may lose wired network connection during this time. For more information, please contact the ITS Service Desk.

File Storage System Outage Resolved

File shares are now operating as per normal.

Updating of Memorial's Telephone System

On Monday May 29, 2023, starting at 10:30 PM, ITS will be updating phone sets in the 864- exchange. This update will cause each phone to do a short reset but will not interrupt any in-progress calls. This change is necessary to complete the transition of Memorial’s telephone system to 10-digit dialing.

Email maintenance on Friday May 26, 2023

OCIO is carrying out email maintenance on Friday, May 26, 2023 between 5pm and 8pm. During this time, the spam quarantine may be inaccessible.

Email maintenance on Tuesday May 23, 2023

OCIO is carrying out email maintenance on Tuesday, May 23, 2023 between 5pm and 8pm. During this time, the spam quarantine may be inaccessible.

Network maintenance May 24th 2023

OCIO is carrying out network maintenance between 00:01 and 02:00 a.m. on May 24th in the following locations.

• Ocean Science Centre and nearby buildings
• Botanical Gardens
• Mount Scio
• Vivarium
• Aquarena
• Field House
• Physical Education
• Utilities Annex and nearby buildings.
• Tiffany Court
• Geo Centre
• Battery Facility
• Southcott Hall, Miller Centre

Network maintenance May 17th 2023

OCIO is carrying out network maintenance between 00:01 and 02:00 a.m. on May 17th in the following locations.

• QEII Library
• Bruneau Centre
• Animal Care
• Biotech
• Chemistry Physics
• Education

Network maintenance on 2nd and 3rd floor of QEII library Tuesday 9th May 2023

OCIO will be carrying out network maintenance on the 2^nd and 3^rd floor of the QEII library on Tuesday 9^th May. Between 6 and 7 a.m. there will be a partial outage the wired and wireless network in parts of the 2^nd and 3^rd floors. This may impact wall plates beginning L31-… For more information, please contact the ITS service Desk.

Network maintenance May 10th 2023

OCIO is carrying out network maintenance between 00:01 and 02:00 a.m. on May 10th in the following locations.

• Engineering
• St. John’s College
• Queens College
• Field Hall
• Coughlin College
• Earth Science
• Henrietta Harvey
• C-Core and Centrifuge

Network maintenance May 3rd 2023

OCIO is carrying out network maintenance between 00:01 and 02:00 a.m. on May 3^rd in the following locations.

• University Centre
• Computing Services
• Printing Services
• Alumni House
• Science
• Music
• Facilities Management

Site-to-site network connection maintenance 00:01 a.m. Thursday 27th April 2023

Bell Aliant is carrying out maintenance to the university site-to-site network service at 00:01 a.m on Thursday 27^th April. This will cause about a 10 minute interruption to network connections between St. John’s campus and other campuses, offices, and schools. If you have any questions, please contact the IT Service Desk.

Ten-digit dialing coming to the province

Starting April 1, 2023, local 10-digit dialing will be introduced in Newfoundland and Labrador. Residents will be required to dial 10 digits including the area code followed by the seven-digit phone number for all local calls.

This change impacts all phone users in the province not just at the university; however, this update impacts external calling only. Internal university calls will continue to just require four-digits.

Transition period

There is a transition period between April 1 and May 31. When the 10-digit calling is adopted on April 1, callers who dial 7-digits will hear a recording from the university service provider with a reminder to use 10-digits when dialing. 

Hatcher House MUNet Network maintenance 9 a.m. to 1 p.m. Saturday April 1st 2023

OCIO is carrying out network maintenance in Hatcher House on April 1^st 2023. Starting at 9 a.m. there will be outages to the MUNet wired and wireless @Memorial and @Memorial-Guest) on the 3^rd floor of Hatcher House. The residence network (@MemorialRES and @MemorialRES-Guest) will not be impacted.

Email maintenance on Thursday March 9, 2023

ITS is carrying out email maintenance on Thursday, March 9, 2023 between 5pm and 8pm. During this time, the spam quarantine may be inaccessible.

Network maintenance in Southcott Hall and Miller Centre 9 a.m. to 1 p.m. Saturday 4th March 2023

ITS will be carrying out network maintenance in Southcott Hall and the Miller Centre on Saturday 4^th March. Starting at 9 a.m. there will be intermittent or no MUN wired or wireless network access during this time, depending on the floor and building. For more information

VPN services - Feb. 24

On Friday, Feb. 24 from 12:01-2:00 a.m., ITS will perform maintenance on the VPN service. During this time, access to VPN may be unavailable. Once the maintenance is completed you may be prompted to accept a new server certificate the next time you connect to VPN. You can be assured that a prompt to accept a certificate from connect.mun.ca is safe. If you experience issues connecting to VPN after the maintenance is complete please contact the ITS Service Desk at 864-4595, help@mun.ca or via online chat at  https://www.mun.ca/cio/support/. 

Scheduled maintenance on the authentication system supporting Wi-Fi and VPN

On Wednesday, Feb. 15, from 12:01 a.m. to 2 a.m., ITS will perform maintenance on the authentication system supporting Wi-Fi and VPN. During this time, access to the @Memorial, @Memorial-Guest, eduroam and @Memorial-Teleworker Wi-Fi networks, as well as VPN, may be unavailable.

Once the maintenance is completed you may be prompted to accept a new server certificate the next time your device connects to Wi-Fi. You can be assured that a prompt to accept a certificate from ise-n.mun.ca or ise-s.mun.ca is safe. Due to the nature of this upgrade, some devices may fail to reconnect without manual intervention, so it is advised to check that your device has reconnected once maintenance is complete.

If you experience problems connecting, it is recommended to forget the Wi-Fi network on your device and attempt to rejoin. This upgrade will impact Wi-Fi connectivity to the previously mentioned networks at all campuses and sites in the greater St. John’s area, Harlow Campus and the Labrador Campus. Additionally, eduroam access for users from these campuses and sites will be impacted globally. Wi-Fi connectivity at Grenfell Campus, as well as the @MemorialRES, and @MemorialRES-Guest networks will not be affected.

Please direct any questions or concerns to the ITS Service Desk at 864-4595, help@mun.ca or via online chat at  https://www.mun.ca/cio/support/. 

Network maintenance in Southcott Hall and Dr. L.A. Miller Centre Saturday 7th January 2023

ITS will be carrying out network maintenance in Southcott Hall and the Dr. L.A. Miller Centre on Saturday 7^th January. Starting at 11 a.m. there will be no MUN wired or wireless network access for 1 to 2 hours, depending on the floor and building. 

Wi-Fi Network Upgrades

On Thursday December 22, 2022, from 12:01AM to 2:00AM ITS will be performing upgrades on the Wi-Fi network. During this time access to the Wi-Fi network including @Memorial, @Memorial-Guest and EDUROAM will be intermittently available. This work will affect all campuses and other offsite locations apart from Grenfell Campus and the Marine Institute. Wi-Fi connectivity for the @MemorialRES and @MemorialRES-Guest networks as well as eduroam access for those accessing Wi-Fi at other institutions will not be impacted. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595, help@mun.ca or via chat at https://www.mun.ca/cio/support/.

Webmail issue at Memorial University December 21, 2022

We are currently experiencing issues with the Webmail system. Mail delivery is having issues, resulting in clients seeing problems both sending and receiving email in that system. ITS is troubleshooting and will provide an update ASAP.

Scheduled Maintenance

On Tuesday, December 13, 2022, from 12:01 AM to 1:00 AM, ITS will be performing maintenance on infrastructure impacting Internet services. During this time there will be several short interruptions in internet traffic to or from MUN. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595, help@mun.ca or via chat at https://www.mun.ca/cio/support/.

Scheduled Maintenance

On Thursday December 1, 2022, from 5:00 AM to 7:00 AM, ITS will be performing maintenance on servers supporting telephone, Wi-Fi (including EDUROAM), and VPN services. During this time there will be short interruptions in service in the form of telephone reboots and timeouts when joining Wi-Fi or connecting to VPN. There will also be follow-up maintenance on these services on Friday December 2 from 12:01 AM to 2:00 AM with the same interruptions to service. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595, help@mun.ca or via chat at https://www.mun.ca/cio/support/.

Email maintenance on Thursday November 24, 2022

ITS is carrying out email maintenance on Thursday November 24, 2022. During this time, there may be a slight delay in email delivery, and the spam quarantine will be inaccessible for a brief period.

Network maintenance on some off St. John’s campuses and buildings November 23rd 2022.

Between 2:30am and 6:30am on November 23^rd 2022, there will a 20 minute network outage to the following locations.

• 95 Bonaventure Ave
• Tiffany Court
• Mt Scio and Vivarium
• Ocean Sciences Center
• Botanical Gardens
• Geo Centre

Scheduled Maintenance on Servers Supporting Telephone, Wi-Fi (including EDUROAM), and VPN services.

On Tuesday October 4, 2022 from 5:00 AM to 7:00 AM, ITS will be performing maintenance on servers supporting telephone, Wi-Fi (including EDUROAM), and VPN services. During this time there will be short interruptions in service in the form of telephone reboots and timeouts when joining Wi-Fi or connecting to VPN. There will also be follow-up maintenance on these services on Wednesday October 5 from 12:01 AM to 2:00 AM with the same interruptions to service. If you have any questions or concerns please contact the ITS Service Desk at 864-4595, help@mun.ca or via chat at https://www.mun.ca/cio/support/.

Attention Google @mun.ca users

Google recently announced that new storage limits for Google Workspace for Education (formerly known as G Suite for Education) will take effect in December 2022. Currently, you have unlimited storage for Google Drive, Gmail, and Google Photos. In order to prepare, we need you to review your current storage usage and delete any unnecessary files in drive, Gmail and photos.

Rebranded McAfee Software Updates

Over the coming days, ITS will be deploying an upgrade to the McAfee Antivirus software installed on Windows-based computers on St. John's campus.

In this update, the “McAfee Agent” component has been rebranded “Trellix Agent”, given the recent merger of McAfee's business division and former security firm FireEye to create the new company Trellix. As a result of this rebranding, clients will notice the icon in the Windows system tray changing from the traditional red McAfee shield to the new blue Trellix logo. Rebranding of the MacOS agent and other components will follow at a later date.  Please see the image below for the logo changes.

Clients with questions or concerns should contact the IT Service Desk at 864-4595, help@mun.ca, or chat support at https://www.mun.ca/cio/support.

VPN unavailable for St. John's Campus August 15, 2022

Due to a widespread issue with the Office of the Chief Information Officer’s vendor supplied service, VPN is currently unavailable for St. John’s Campus users. The vendor is working to resolve the issue.  Updates will be provided as they become available.

Upgrades to the Telephone System August 15th - August 19th

During the period of August 15 to 19 ITS will be performing upgrades to the telephone system servicing the St. John’s and Signal Hill campuses, as well as off campus sites in the St. John’s area. This work will not affect telephone services at the Marine Institute, Grenfell Campus, Labrador Campus or Harlow Campus. As a result there will be short interruptions to telephone services occurring outside of regular business hours affecting VoIP telephone and analog services. These interruptions may also result in the reboot of VoIP telephones and/or loss of call history on VoIP telephones. Questions or concerns can be directed to the ITS Service Desk at 864-4595, help@mun.ca or via online chat at https://www.mun.ca/cio.

Network Maintenance Wednesday August 03 between midnight and 2:00AM

Information Technology Services (ITS) has scheduled network maintenance for Wednesday August 03 between midnight and 2:00AM which may result in a brief internet connectivity disruption 

Email maintenance 11:00pm Thursday July 28, 2022

ITS is carrying out email maintenance from 11:00pm Thursday July 28, 2022 until 2:00am Friday July 29, 2022. During this time, there may be a slight delay in email delivery.

Email maintenance July 27, 2022, 11:00 pm to 2:00 am

ITS is carrying out email maintenance from 11:00 pm on July 27, 2022 to 2:00 am on on July 28, 2022. During this time, 

Network maintenance in the Core Science Facility – 00:01hrs to 02:00hrs Wednesday 27th July 2022.

ITS is carrying out network maintenance in the Core Science Facility from 00:01hrs to 02:00hrs Wednesday 27^th July 2022. During this time there will be a ten minute outage to all MUNet network services. 

Network maintenance in Spencer Hall - 6am to 7am Tuesday 28th June 2022

ITS is carrying out network maintenance in Spencer Hall from 6am to 7am Tuesday 28^th June 2022. During this time there will be a 10 minute outage to all MUNet network services. 

St. John’s campus is currently experiencing issues with VoIP phone system

The St. John’s campus is currently experiencing issues with VoIP phone system. The issue is causing some outbound/inbound calls to fail. 

Network maintenance in Core Science Building - 5am to 7am Tuesday 17th May 2022

ITS is carrying out network maintenance in the Core Science Building from 5am to 7am Tuesday 17^th May 2022. During this time there will be a number of 10 minute outages to all MUNet network services. This will impact the wired network, 

Network maintenance in on St. John’s Campus - 5am to 7am Tuesday 10th May 2022

ITS is carrying out network maintenance from 5am to 7am Tuesday 10^th May 2022. During this time there will be a 10 minute outage to all MUNet network services in the locations listed below. This will impact the wired network, the @Memorial, @Memorial-Guest, and eduroam wireless networks, and VoIP telephones. Network service will return automatically after the work.

Changes coming to Microsoft Office on personal devices

ITS updated Memorial’s Microsoft environment during May 3 – 4, 2022 and  anyone who has downloaded Microsoft Office on their personal device are required to complete the following steps

Scheduled Power Outage and Data Centre Shutdown

Facilities Management (FM) is coordinating a planned power outage on Friday, April 29, 2022, from 6 p.m. to midnight (six hours).

These buildings will close during the outage due to building life safety systems being on emergency power only.: 

• Henrietta Harvey
• Arts and Administration Building (original portion of the building only, the extension is NOT included)
• Tunnels (Phys. Ed. to Arts and Administration and Science to Arts and Administration to Henrietta Harvey)

Building occupants are advised to shut down all computer equipment prior to these outages.

The outage allows FM to perform critical electrical upgrades. 

Information Technology (IT) impacts

The power outage requires the complete shutdown of the Henrietta Harvey St. John’s campus data centre and the IT impacts are not limited solely to affected buildings. The Office of the Chief Information Officer (OCIO) is prioritizing services to minimize the impact of the outage to the university community. The outage will impact some services beginning April 28.

Network maintenance on St. John’s Campus - 5am to 7am Tuesday 3rd May 2022

ITS is carrying out network maintenance from 5am to 7am Tuesday 3^rd May 2022. During this time there will be a 10 minute outage to all MUNet network services in the locations listed below. This will impact the wired network, the @Memorial, @Memorial-Guest, and eduroam wireless networks, and VoIP telephones. Network service will return automatically after the work.

Network maintenance on St. John’s Campus - 5am to 7am Tuesday 12th April 2022

ITS is carrying out network maintenance from 5am to 7am Tuesday 12th April 2022. During this time there will be a 10 minute outage to all MUNet network services in the locations listed below. This will impact the wired network, the @Memorial, @Memorial-Guest, and eduroam wireless networks, and VoIP telephones. Network service will return automatically after the work.

The locations are:

Network maintenance in Chemistry Physics and QEII Library buildings - 5am to 7am Tuesday 5th April 2022

ITS is carrying out network maintenance from 5am to 7am Tuesday 29th March 2022. During this time there will be a 10 minute outage to all MUNet network services in the locations listed below. This will impact the wired network, the @Memorial, @Memorial-Guest, and eduroam wireless networks, and VoIP telephones. Network service will return automatically after the work.

The locations are:

Network maintenance in multiple buildings on St. John’s campus and off campus buildings - 5am to 7am Tuesday 29th March 2022

ITS is carrying out network maintenance from 5am to 7am Tuesday 29th March 2022. During this time there will be a 10 minute outage to all MUNet network services in the locations listed below. This will impact the wired network, the @Memorial, @Memorial-Guest, and eduroam wireless networks, and VoIP telephones. Network service will return automatically after the work.

The locations are:

Spam quarantine maintenance at 11pm Thursday 10 March 2022

The spam quarantine web page (https://quarantine.mun.ca) will be offline for maintenance from 11pm Thursday 10 March, 2022 until 2am Friday 11 March, 2022.

Internet maintenance midnight to 2 a.m. Wednesday, March 16

ITS is carrying out essential internet maintenance on March 16, 2022. Between 12 and 2 a.m., there may be short disruptions to internet access for all campuses, including Grenfell Campus and the Marine Institute. During this time, there may be outages to internet based services like access to websites and VPN may be intermittent. 

Spam quarantine maintenance at 11pm Wednesday 9 March 2022

The spam quarantine web page (https://quarantine.mun.ca) will be offline for maintenance from 11pm Wednesday 9 March, 2022 until 2am Thursday 10 March, 2022.

Network maintenance in multiple buildings on St. John’s campus - 5am to 7am Tuesday 15th March 2022

ITS is carrying out network maintenance from 5am to 7am Tuesday 15th March 2022. During this time there will be a 10 minute outage to all MUNet network services in the locations listed below. This will impact the wired network, the @Memorial, @Memorial-Guest, and eduroam wireless networks, and VoIP telephones. Network service will return automatically after the work.

The locations are:

Network maintenance in multiple buildings on St. John’s campus - 5am to 7am Tuesday 8th March 2022

ITS is carrying out network maintenance from 5am to 7am Tuesday 8th March 2022. During this time there will be a 10 minute outage to all MUNet network services in the locations listed below. This will impact the wired network, the @Memorial, @Memorial-Guest, and eduroam wireless networks, and VoIP telephones. Network service will return automatically after the work.

The locations are:

Network maintenance in multiple buildings on St. John’s campus - 5am to 7am Tuesday 1st March 2022

ITS is carrying out network maintenance from 5am to 7am Tuesday 1^st March 2022. During this time there will be a 10 minute outage to all MUNet network services in the locations listed below. This will impact the wired network, the @Memorial, @Memorial-Guest, and eduroam wireless networks, and VoIP telephones. Network service will return automatically after the work.

Spencer Hall Network Maintenance February 22nd

ITS is carrying out network maintenance in Spencer Hall on the morning of Tuesday 22nd February 2022. Between 5 and 6 am, there will be a 10 minute outage to the network on all floors. This will include wired, wireless, VoIP telephony services. Services will return automatically. Please contact the ITS Service Desk if you have any questions.

Planned Wi-Fi and VPN Outage, February 15th

On Tuesday February 15 from 5:00 AM to 7:00AM, ITS will perform maintenance on the authentication system supporting Wi-Fi and VPN. During this time access to the @Memorial, @Memorial-Guest and eduroam networks as well as VPN may be unavailable.

Once the maintenance is completed you may be prompted to accept a new server certificate the next time your device connects to Wi-Fi. You can be assured that a prompt to accept a certificate from ise-n.mun.ca or ise-s.mun.ca is safe. Due to the nature of this upgrade, some devices may fail to reconnect without manual intervention, so it is advised to check your device has reconnected once maintenance is complete.

If you experience problems connecting it is recommended to forget the Wi-Fi network on your device and attempt to rejoin. This upgrade will impact Wi-Fi connectivity to the previously mentioned networks at all campuses and sites in the greater St. John’s area, Harlow Campus and the Labrador Institute. Additionally, eduroam access for users from these campuses and sites will be impacted globally. Wi-Fi connectivity at Grenfell Campus, as well as the @MemorialRES, @MemorialRES-Guest and @Memorial-Teleworker networks will not be affected.

Please direct any questions or concerns to the ITS Service Desk at 864-4595, help@mun.ca or via online chat at https://www.mun.ca/cio/support/.

Notice of Maintenance

On Thursday January 20, 12:01AM – 2:00AM ITS will be performing maintenance on the campus telephone system. During this time telephone service may be intermittently unavailable.

Notice of Maintenance

On Tuesday December 21, 5:00AM – 7:00AM ITS will be performing maintenance on the authentication system used for Wi-Fi and VPN access. During this time the ability to login to @Memorial, @Memorial-Guest, eduroam, and VPN may be unavailable.

ITS Scheduled Network Maintenance

Information Technology Services (ITS) has scheduled network maintenance for Wednesday December 08 between midnight and 2:00AM which may result in a brief internet connectivity disruption for the St. John’s, Marine Institute, and Grenfell campuses. Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

Network Maintenance 12-1am Wednesday 1st December 2021 affecting access to remote campuses and buildings.

ITS and Bell Aliant will be carrying out network maintenance between 12 and 1am on Wednesday 1st December 2021. During this time there will be interruptions to network traffic between St. John’s campus and other campuses and buildings. This includes internet access, VoIP telephones, wireless and wired network access.
The areas affected are: Grenfell Campus, Marine Institute, Mt Scio, Vivarium, Ocean Science Centre, Botanical Gardens, Labrador Institute, Signal Hill campus, Johnson Geo Centre, 95 Bonaventure Place, Southcott Hall, Miller Centre, Tiffany Court.
For more information, please contact the ITS Service Desk on 864-4595

Network Maintenance

ITS will be carrying out an essential network upgrade in the BioTech building on Wednesday 24th November 2021. Between 12am and 1am in the morning, there may be brief outages to all network services in the building. This includes the wired and wireless network, and VoIP telephones. For more information, please contact the ITS Service Desk on 709 864-4595.

Webex Maintenance

On Thursday November 18 from 12:01AM to 2:00AM ITS will be performing maintenance on the authentication system used for Webex. The ability to login to Webex will be unavailable during this time.

Notice of Outage

On Tuesday October 5^th ITS will be performing maintenance on a number of systems. As a result there may be intermittent Wi-Fi and VoIP telephone service between 5:00 AM to 7:00 AM on Tuesday October 5^th and again between 12:01 AM to 2:00 AM on Wednesday October 6^th.

Notice of Outage

On Tuesday September 28 ITS will be performing maintenance on a number of systems. As a result there may be intermittent Wi-Fi connectivity between 5 AM to 7 AM on Tuesday September 28th and again between 12:01 AM to 2:00AM on Wednesday September 29th.

Meraki Teleworker Maintenance

Information Technology Services (ITS) advises staff using the Meraki Teleworker service of an outage between 00:00-02:00hrs on Sunday 3rd October 2021. During this time, there will be an approximately 1 minute outage while maintenance is performed. If you have any questions, contact the St. John’s ITS Service Desk at 864-4595, help@mun.ca, or chat support at https://www.mun.ca/cio/support/. 

Network Outage Arts & Administration Closet A32

On Tuesday September 14^th at 5:00AM there will be a short outage to network services in the Arts & Administration building limited to devices connected to wall plates with a label starting with A32. The outage is expected to last 5 to 10 minutes and will affect wired, telephone and Wi-Fi service. There will be a follow-up outage of the same duration affecting the same services on Wednesday September 15^th at 12:01AM.

Short network outage - Arts and Administration

On Wednesday August 18^th at 12:01AM there will be a short outage to network services in the Arts & Administration building limited to devices connected to wall plates with a label starting with A32. The outage is expected to last 5 to 10 minutes and will affect wired, telephone and Wi-Fi service. There will be a follow-up outage of the same duration affecting the same services on Thursday August 19^th at 12:01AM.

MUN Login Upgrade

Information Technology Services (ITS) advises all university clients of a MUN Login outage on Friday, August 20, 2021, from 2 p.m. to 5 p.m. Any applications which use MUN Login authentication will not be available during this time (e.g. Memorial Self Service, my.mun.ca). This service interruption is to accommodate an upgrade to MUN Login. If the upgrade is completed before 5 p.m., some services may be available earlier. Please note if you have any questions, contact the St. John’s ITS Service Desk at 864-4595, help@mun.ca, or chat support at https://www.mun.ca/cio/support/. If you have any questions about Brightspace please contact the CITL at https://citl.mun.ca/support. Updates will also be available at https://www.mun.ca/cio/news/.

MUN Login Services affected include:

• D2L
• MUNMail
• MUN Portal (my.mun.ca)
• Library Online services
• Memorial Self Service
• Yaffle
• Qualtrics
• Memorial Research Portal
• Student Residence Portal
• Webex

Issues with file shares

Memorial is currently experiencing connectivity issues with file shares (folders and drives) impacting St. John’s campus. ITS is investigating and will provide further updates as they are available.

Internet issues resolved

The network issues reported earlier today with Memorial’s internet service provider are resolved and service is back to normal.

Maintenance on Wednesday June 03, 2021

Information Technology Services (ITS) is advising of essential network maintenance on Wednesday June 03, 2021.

Upgrade to Memorial's VPN service

Information Technology Services (ITS) has begun the process to upgrade Memorial’s VPN remote access services. The next phase of this is moving to a modernized two-factor login for those who access VPN using connect.mun.ca. ITS is reminding these VPN users to follow directions that were recently sent by email to install a new app, which will push notifications to phones versus the historical SMS codes that are texted to phones. The existing service will stop functioning on April 5, so immediate action is required to ensure no interruption of service. If you have any questions or concerns or need a copy of the directions, please contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

4 and 6 Clarke Place Network Maintenance 2pm to 4pm Thursday 28th January 2021

ITS will be carrying out an essential network upgrade in the 4 and 6 Clarke Place buildings Thursday 28th January 2021. Between 2pm - 4pm there will be an outage to all network services in the buildings. This includes the wired and wireless network, and VoIP telephones, and remote desktop access. For more information, please contact the ITS Service Desk at 709-864-4595

Thanks

Network Upgrade - January 25th, 12:01 - 2:00AM

Information Technology Services (ITS) has scheduled network upgrades for Monday January 25th between 12:01 - 2:00AM which will result in brief Internet, VPN, and Canarie connectivity issues for the St. John's campus. Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

Printing Services Building Network Maintenance 12pm (midday) Monday 18th January 2020

Printing Services Building Network Maintenance 12pm (midday) Monday 18th January 2020

ITS will be carrying out an essential network upgrade in the Butler Property on Monday 18th January 2020. Between 12-1pm there will be an outage to all network services in the building. This includes the wired and wireless network, and VoIP telephones.

For more information, please contact the ITS Service Desk.

Printing Services Building Network Maintenance 3:30pm Thursday 14th January 2020

ITS will be carrying out an essential network upgrade in the Printing Services building on Thursday 14th January 2020. Between 3:30-5:30pm there will be an outage to all network services in the building. This includes the wired and wireless network, and VoIP telephones. For more information, please contact the ITS Service Desk.

202 Elizabeth Avenue Network Maintenance 2pm Friday 8th January 2020

ITS will be carrying out an essential network upgrade in the 202 Elizabeth Avenue building on Friday 8th January 2020. Between 2-3pm there will be an outage to all network services in the building. This includes the wired and wireless network, and VoIP telephones.

Planned network upgrade Dec. 19th and 20th, 2020

ITS has a planned network outage on Dec. 19 and 20 to do upgrades to the network.

On Saturday, Dec. 19, 2020 the outage is anticipated between 9 a.m. to 9 p.m. (some functionality may return sooner) and will impact the wired, wireless and VoIP telephony.

On Sunday, Dec. 20, 2020 the outage will occur from 9 a.m. until approximately 9 p.m. The network outage will impact the wired, wireless, and VoIP telephony within the Henrietta Harvey building

Network Maintenance - December 9, 2020

Information Technology Services (ITS) is advising of essential network maintenance on Wednesday, December 9th, 2020.

Work will start at 12:01 AM and is scheduled to be completed by 1 am. During this time there will be several short network outages impacting St. John's Campus, Marine Institute, and Grenfell Campus.

If you have questions or concerns, please contact the IT Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support

Network maintenance on St. John's campus - Wednesday, December 2nd, 2020

Information Technology Services (ITS) is advising of essential network maintenance on Wednesday, December 2nd, 2020. Work will start at 12:01 AM and is scheduled to be completed by 1:00 am. During this time there will be several short network outages impacting St. John's Campus services.

Issues accessing MUN websites - Nov 13th, 2020

Memorial’s St. Johns campus experienced an issue with DNS resolution between approximately 6am and 1pm which caused intermittent issues for some users accessing Mun websites. This should be fully resolved however if any ongoing issues are experienced please contact the IT Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support

ITS Network Maintenance

ITS will be performing maintenance on the authentication system used for Wi-Fi and VPN on Tuesday November 10, 2020 between 5AM and 7AM. During this time Wi-Fi and VPN service may be unavailable.

If you have questions or concerns, please contact the IT Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support.

ITS Network Maintenance

ITS will be performing maintenance on the authentication system used for Wi-Fi (@Memorial, @Memorial-Guest, eduroam) and VPN on Tuesday November 3, 2020 between 5AM and 7AM.

During this time Wi-Fi and VPN service may be unavailable. As a result of this maintenance the next time your device connects to each service you may be prompted to accept a new security certificate. This certificate will be display as being from ise-pol-n1.mun.ca with an expiration date of Thursday October 21, 2021 21:29:59 NDT. Some devices may fail to automatically join Wi-Fi after this maintenance. If you are unable to connect please remove the applicable Wi-Fi network from your device and try connecting again.

If you have questions or concerns, please contact the IT Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support.

ITS Network Maintenance

Information Technology Services will be performing upgrades to the Wi-Fi network on Wednesday October 7 between 12:01AM and 2:00AM. This work will impact Wi-Fi service at the following locations:

- St. John's Campus

- Signal Hill Campus

- Harlow Campus

- 95 Bonaventure Ave.

- Arts & Culture Centre

- Botanical Garden, Mt. Scio Rd.

- Health Sciences Centre including the Faculty of Medicine expansion & Janeway Hostel.

- Labrador Institute

- Ocean Sciences Centre

- Southcott Hall & Leonard A. Miller Centre

- Tiffany Court

- Vivarium, Mt. Scio Rd.

The @MemorialRES and @MemorailRES-Guest networks as well as Wi-Fi service at Grenfell Campus and Marine Institute will not be affected. During this time Wi-Fi service may be unavailable. Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

ITS Network Maintenance

Planned network outage St. John’s campus, Oct. 11. ITS is planning an important network upgrade on Sunday, Oct. 11, 2020, which will impact many areas of St. John’s campus. An outage planned between 9 a.m. and 5 p.m. will impact MUNet network services on St. John’s north campus. Buildings impacted will be those north of Prince Philip Dr. including S.J. Carew, Business, University Centre, Utilities Annex and C-Core. Health Sciences Centre, Faculty of Medicine and Animal Resource Centre will not be impacted. The network outage includes wired computers/servers and labs using network wall plates, server rooms, VoIP telephones, elevator phones, faxes, remote desktop (RDP) access, email, internet access and wireless. There will be no need to power off equipment, and connectivity will return automatically after the work is complete. If you have questions or concerns, please contact the ITS Service Desk at 864-4595, help@mun.ca or chat support.

ITS Network Maintenance

Information Technology Services (ITS) is advising of essential network maintenance on Wednesday, September 30th, 2020. Work will start at 12:01 AM and is scheduled to be completed by 1 am. During this time there will be several short network outages impacting St. John's Campus, Marine Institute, and Grenfell Campus. If you have questions or concerns, please contact the IT Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support

ITS Network Maintenance

ITS network maintenance Thursday, August 20, 2020, From 8pm to 10pm Information Technology Services (ITS) is advising of network maintenance on Thursday, August 20, 2020. This work may cause interruption with connectivity to the CANARIE network. Work is scheduled to start by 8pm and conclude by 10pm. If you have questions or concerns, please contact the IT Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support

Harlow network upgrade 2 pm - 3 pm BST (10:30 pm -11:30 pm NDT) Wednesday 5th August 2020

Harlow Campus will be upgrading their internet connection 2 pm - 3 pm BST (10:30 pm -11:30 pm NDT) Wednesday 5th August 2020. During this time there will the a 30 minute outage to all network services on Harlow Campus.

ITS network maintenance Thursday, July 30th, 2020 from 12:01 am - 1:00 am

Information Technology Services (ITS) is advising of essential network maintenance on Thursday, July 30th, 2020. Work will start at 12:01 am and is scheduled to be completed by 1 am. During this time there will be several short network outages for St. John's Campus.

If you have questions or concerns, please contact the IT Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support

SPSS now available for student download

SPSS is now available for students to download and install on your personal computer. Visit my.mun.ca to do so!

QEII Library Building and Hatcher House (Floors 1 and 2) Network Maintenance 9 am - 9 pm Saturday 25th and Sunday 26th July 2020

ITS will be carrying out network upgrades in the QEII Library Building, and floors 1 and 2 of Hatcher House, on Saturday 25th and Sunday 26th July 2020. Between 9 am and 9 pm, there will be prolonged outages to all MUNet network services including VoIP telephones and faxes, Remote Desktop (RDP), email and internet access, and wireless. There is no need to power off equipment, and connectivity will return automatically after the work is complete. In Hatcher House, the Residence network @MemorialRES will not be affected. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

2-Factor VPN Certificate Update - Friday July 10, 2020

ITS will be performing required maintenance Friday, July 10th at 12:01 AM. This maintenance will include updating the certificate for the 2 Factor VPN service. 2 Factor VPN users will be presented with a new Certificate on next login. Users will need to confirm the certificate states it is for "connect.mun.ca" before accepting. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

Information Technology Services (ITS) - Emergency Network Upgrades

Information Technology Services (ITS) is advising of emergency network upgrades on Friday, June 26. Work will start at 12:01 a.m. and is scheduled to be completed by 3a.m. This will result in several short network outages for campus, and it will impact VPN connectivity during this time.

If you have questions or concerns, please contact the IT Service Desk at 864-4595, help@mun.ca or chat support https://www.mun.ca/cio/support.

Upgrades to the Meraki Teleworker system on Thursday 3rd July and Sunday 5th July 2020

ITS is carrying out upgrades the Cisco Meraki teleworker system. If you are working from home using a Meraki Z3 device, there will be a brief outage to MUN services while your equipment upgrades and reboots. The upgrades are scheduled for the following times: • 11 pm on Thursday 2nd July 2020. • Midnight to Sunday 2 am Sunday 5th July 2020 Connectivity will return automatically after the upgrade. If you have any questions, or experience issues after the upgrades, please contact the ITS Service Desk (709) 864-4595 or help@mun.ca

30 minute network connectivity outage between St. John's Campus and other campuses and offices 2:30 to 6:30 am Wednesday 8th July 2020.

On Wednesday 8th July 2020, Bell Aliant will be carrying out an upgrade to their network which links St. John’s campus to the following campuses and offices:

• 95 Bonaventure Ave

• Battery Facility

• Botanical Gardens

• Grenfell Campus

• Johnson Geo Centre

• Labrador Institute

• Marine Institute

• Mt. Scio and Vivarium

• Ocean Sciences Centre

• Tiffany Court

• Southcott Hall/Miller Centre

Between 2:30 am and 6:30 am there will be a 30 minute interruption to all network traffic between these sites. Depending on the location, this may impact internet access, remote access to computers using Remote Desktop, access to internal IT services, building wireless, and VoIP telephone use. Connectivity will return automatically after the work is completed, and there is no need to shut down equipment.

For more information, please contact the ITS Service Desk.

Network outage in north part of University Centre 6:30 am - 7 am Tuesday 16th June 2020

Work is being carried out to the electrical system in the north building of the UC on Tuesday 16th June 2020. This will cause an outage to the MUNet data network on the 1st, 3rd, 4th, 5th, and 6th floors between 6:30 am and 7 am. During this time the wireless and wired data network (including internet and remote desktop access), and the VoIP telephone system will be unavailable. Connectivity will return automatically so there is no need to power down computers. The network in the Bookstore, and the south part of the UC building will not be affected. For more information, please contact the ITS Service Desk.

MacPherson College MUNet network upgrade 9 am - 5 pm Monday 1st June 2020

ITS is carrying out a network upgrade in the MacPherson residence building on Monday 1st June 2020. Between 9 am and 5 pm there will be outages to the MUN network. This will affect VoIP telephones, laundry machines, and wired network connectivity to MUNet connected devices. This work will not affect the residence wireless network @MemorialRES and @MemorialRES-Guest.

Arts and Administration Building Network Maintenance 9am-9pm Saturday 23rd May 2020

ITS will be carrying out a network upgrade in the Arts and Administration Building on Saturday 23rd May 2020. Between 9am and 9pm, there will be an outage to all network services in the building including VoIP telephones and faxes, Remote Desktop (RDP), email and internet access, and wireless. There is no need to power off equipment, and connectivity will return automatically after the work is complete. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

MUN Login Updates

MUN Login Updates

Information Technology Services (ITS) reminds users that they will be updating MUN Login services on Saturday, May 2, 2020, from 8 a.m. to 5 p.m. During the update, MUN Login account maintenance will not be available through https://login.mun.ca. During this time clients will not be able to update passwords or change account recovery options. ITS is asking clients who are currently receiving password expiry notices to please change your password before the end of day May 1, 2020. If you have questions or encounter service interruptions on May 2, 2020, please contact the IT Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support.

Network Maintenance in 2nd floor of Facilities Management building 5-6pm Tuesday 24th March 2020

ITS will be carrying out essential network maintenance in the Facilities Management building between 5pm and 7pm on Tuesday 24th March 2020. During this time customers may lose network connection with wired devices using wall plates beginning “FM2.1-“, and wireless in some areas of the building.

Network\Cisco AnyConnect maintenance - Thursday, March 19th, 00:00-03:30

ITS is carrying out network maintenance on the morning of Thursday March 19th. Between 00:00 and 03:30hrs there will be a 30 minute outage to the Cisco Anyconnect VPN service at midnight, and again at 01:00 or 01:30. Customers experiencing failed VPN connection attempts during this time are asked to wait 30 minutes and to try again. For more information please contact the ITS Service Desk.

Technology for working remotely

For a list of IT resources for working remotely, check out Technology for working remotely. 

Cisco Anyconnect VPN maintenance 00:00-05:00hrs Wednesday March 18th 2020

ITS is carrying out network maintenance on the morning of Wednesday March 18th. Between 00:00 and 05:00hrs there will be a 30 minute outage to the Cisco Anyconnect VPN service. Customers experiencing failed VPN connection attempts during this time are asked to wait 30 minutes and to try again. For more information please contact the ITS Service Desk.

VoIP maintenance - Wednesday, March 4th at 12:00 AM

ITS will be performing required maintenance Wednesday, March 4th at 12:00 AM. As a result, there may be brief disruptions to VoIP telephones causing dropped calls, reboots, loss of call history, and loss of call forwarding. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

Hatcher House 1st and 2nd floor MUNet network maintenance Wednesday 4th March 2020

ITS will be carrying out network maintenance in Hatcher House between 00:01-02:00hrs on Wednesday 26th February 2020. During this time no MUNet network services will be available on the 1st and 2nd floors, including wireless, wired internet access, and VoIP telephones. This work does not affect the @MemorialRes residence network in the building.

Alumni Affairs Lambe's Lane Building network Maintenance Wednesday 26th February 2020

ITS will be carrying out network maintenance in the Alumni Affairs Lambe’s Lane building between 00:01-02:00hrs on Wednesday 26th February 2020. During this time no network services will be available, including wireless, wired internet access, and VoIP telephones. For further information please contact the ITS Service Desk.

R. Gushue Dining Hall Network Maintenance 12:01am-1am Wednesday 5th February 2020

ITS will be carrying out a network upgrade in the R. Gushue Dining Hall Building on Wednesday 5th February 2020. Between 00:01 and 01:00hrs, there will be an outage to all network services in the building including VoIP telephones, email and internet access, and wireless. Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more info.

Network Outage in the Bruneau Centre on Saturday, February 8th, 2020

IT Services will be doing network upgrades in the Bruneau Centre on Saturday, February 8th. Work will start at 9:00am and be complete by 5:00pm. MUNet services, including wired/wireless network connections and VoIP telephones, will be unavailable during this time. Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more info.

Issues with Outbound Voice Calling -- Resolved

Today's issue with outbound voice calling has been resolved. Thank you for your patience.

Mount Scio and Vivarium Network Maintenance 1-2pm Monday 13th January 2020

ITS will be carrying out a network upgrade in the 297 Mount Scio Building on Friday 10th January 2020. Between 1pm and 2pm, there will be an outage to all network services including VoIP telephones, internet access, and wireless where applicable. This will effect both the 297 Mount Scio building (Institute of Social and Economic Research, and Biology) and the neighboring Vivarium building. Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more information.

Botanical Gardens Network Maintenance 1-2pm Monday 13th January 2020

ITS will be carrying out a network upgrade in the Botanical Gardens on Monday 13th January 2020. Between 1pm and 2pm, there will be an outage to the wireless and wired network, including VoIP telephones and internet access.Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more information.

Network Maintenance in OCS, Paton College, UC, Childcare, and Vivarium Buildings on Wednesday 27th November 2019

ITS is carrying out essential maintenance on the network equipment in the OCS, Paton College, UC, Childcare, and Vivarium Buildings on Wednesday 27th November 2019. Between 00:01 and 02:00hrs, there will be a network interruption for about 5 minutes. This will cause a loss of network access for client computers, VoIP telephones, faxes, and wireless devices. Network access should return automatically.

Please contact the ITS Service Desk  (help@mun.ca or 864-4595) if you want more information.

Network Outage in the Arts and Culture Centre on Wednesday, November 13th, 2019

IT Services will be doing network upgrades in the Arts and Culture building on Wednesday, November 13th. Work will start at 11:00am and be complete by 1:00pm. MUNet services, including wired/wireless network connections and VoIP telephones, will be unavailable during this time. Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more info.

VoIP caller ID changes - November 1, 2019

On Friday, November 1st 2019, new CRTC regulation will come into effect that require the caller ID for all calls to display a legitimate number. To be compliant with this regulation, all calls originating from MUN phones must now display a legitimate ‘864’ number. This will result in calls that were previously displaying non-MUN numbers, such as ‘0000000’, to now be displayed as ‘864-8000’, MUN’s main switchboard number. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

Network Upgrade in Biotechnology on Wednesday, November 20th, 2019

IT Services will be doing a network upgrade in the Biotechnology building on Wednesday, November 20th. Work will start at 5:00pm and be complete by 7:00pm. MUNet services, including wired/wireless network connections and VoIP telephones, will be unavailable during this time. Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more info.

Network Upgrade in Corte Real on Tuesday, December 3rd, 2019

IT Services will be doing a network upgrade in the Corte Real building on Tuesday, December 3rd. Work will start at 5:30pm and be complete by 6:30pm. MUNet services, including wired/wireless network connections and VoIP telephones, will be unavailable during this time. Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more info.

Network Upgrade in Tiffany Court on Tuesday, November 19th, 2019

IT Services will be doing a network upgrade in the Tiffany Court building on Tuesday, November 19th. Work will start at 5:00pm and be complete by 9:00pm. MUNet services, including wired/wireless network connections and VoIP telephones, will be unavailable during this time. Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more info.

Network Outage in Education on Saturday, December 14th, 2019

IT Services will be doing network upgrades in the Education building on Saturday, December 14th. Work will start at 9:00am and be complete by 5:00pm. MUNet services, including wired/wireless network connections and VoIP telephones, will be unavailable during this time. Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more info.

Network Outage in Music on Thursday, December 12th, 2019

IT Services will be doing network upgrades in the Music building on Thursday, December 12th. Work will start at 5:00pm and be complete by 9:00pm. MUNet services, including wired/wireless network connections and VoIP telephones, will be unavailable during this time. Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more info.

Network Outage in Computing Services (T-12) on Thursday, November 7th, 2019

IT Services will be doing network upgrades in the Computing Services (T-12) building on Thursday, November 7th. Work will start at 5:00pm and be complete by 8:00pm. MUNet services, including wired/wireless network connections and VoIP telephones, will be unavailable during this time.

Network Maintenance in Engineering and Facilities Management Buildings on Wednesday 30th October

ITS is carrying out essential maintenance on the network equipment in the Engineering and Facilities Management buildings on Wednesday 30th October 2019. Between 00:01 and 02:00hrs, there will be a network interruption for about 5 minutes.  This will cause a loss of network access for client computers, VoIP telephones, faxes, and wireless devices. Network access should return automatically.

Network Maintenance - Wednesday, October 23 (12am-2am)

Information Technology Services (ITS) has scheduled network maintenance for Wednesday October 23 between midnight and 2:00AM which may result in a brief internet connectivity disruption for the St. John’s, Marine Institute, and Grenfell campuses. Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

Network Upgrade in Earth Sciences and Coughlan College on Saturday, November 2nd, 2019

ITS will be doing a network upgrade in the Earth Sciences building on Saturday, November 2nd. Work will start at 9:00am and be complete by 5:00pm. Coughlan College will also be affected by this outage from 9:00am to 11:00am. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

Network Upgrade in Science on Saturday, October 26th, 2019

ITS will be doing a network upgrade in the Science building on Saturday, October 26th. Work will start at 9:00am and be complete by 11:00pm. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

VoIP Telephone System Maintenance

Eastlink will be performing minor maintenance on Thursday, October 10th between 2:00 and 6:00 AM. This maintenance may result in a very brief disruption to Memorial University’s VoIP telephone system, during the specified time. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

October is National Cyber Security Awareness Month

October is National Cyber Security Awareness Month in Canada. Please stay tuned for a series of daily computer security tips from @MemorialU_ITS! #NCSAM #CyberAware

Tip 2: Don't fall prey to phishing scams - excellent public service announcement courtesy of @GetCyberSafe https://www.getcybersafe.gc.ca/cnt/rsrcs/vds/phshng-en.aspx #NCSAM #CyberAware

Please follow @MemorialU_ITS on Twitter for more tips!

Network maintenance in the Earth Sciences building, Wednesday, September 25th, 2019

ITS is performing essential maintenance to a portion of the network in the Earth Sciences building on Wednesday, September 25th 2019, between 12:00am and 2:00am. There will be a short loss of network connectivity for people with wallplates prefixed by EN3.1 during this outage. The outage will include wired network, wireless, and voice telephony services. For more information, please contact the ITS Service Desk.

Network Upgrade in Coughlan on Saturday, September 28h, 2019

ITS will be doing a network upgrade in the Coughlan building on Saturday, September 28th. Work will start at 9:00am and be complete by 2:00pm. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

Network maintenance in Spencer Hall, Aquarena, Field Hall, Physical Education Buildings 00:00-02:00hrs Wednesday 25th September 2019

ITS is carrying out essential maintenance to the network in Spencer Hall, Aquarena, Field Hall, Physical Education Buildings. On Wednesday 25th September 2019, between 00:00 and 02:00hrs, there will be a short loss of network connectivity. This will include wired network, wireless, and voice telephony services. VoIP telephones will also reboot during that time. For more information, please contact the ITS Service Desk.

Network Upgrade in Business on Saturday, September 28th, 2019

ITS will be doing a network upgrade in the Business building on Saturday, September 28th. Work will start at 9:00am and be complete by 9:00pm. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

Network Upgrade in C-Core and Centrifuge on Saturday, October 5th, 2019

ITS will be doing a network upgrade in the C-Core and Centrifuge buildings on Saturday, October 5th. Work will start at 9:00am and be complete by 9:00pm. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

Network Upgrade in St. John's College on Saturday, September 21, 2019

ITS will be doing a network upgrade in St. John's College on Saturday, September 21st. Work will start at 9:00am and be complete by 12:00pm. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

Network Upgrade in Field Hall on Saturday, September 21, 2019

ITS will be doing a network upgrade in Field Hall on Saturday, September 21st. Work will start at 9:00am and be complete by 12:00pm. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

Network maintenance on 3rd floor of Engineering Building 00:00 - 01:00hrs Wednesday 18th September 2019

ITS is carrying out essential maintenance on the network on the 3rd floor of the Engineering building on Wednesday 18th September 2019. Between 00:00 an 01:00hrs there will be 10 minute outage to wired and wireless network. VoIP phones will reboot, and clients won’t be able to access the internet or other network resources during this time. For more information, please contact the ITS service Desk.

Network maintenance affecting off St. John's campus sites tonight

At midnight tonight Bell Aliant will be carrying out maintenance the equipment providing site to site network links from main campus to remote sites. There will be a 10 minute outage to services during this time. For more info, please contact the ITS Service Desk.

Qualtrics - Memorial's enterprise survey solution

Do you or others in your unit use surveys? This is a reminder that Qualtrics is Memorial University’s enterprise survey solution for research or administrative purposes. It’s available to active Memorial faculty, staff and students (with faculty/staff supervisor approval) at no cost to users. Qualtrics is an industry-leading, cloud-based, survey solution currently used by 6800+ schools and 2000+ universities worldwide, including several Canadian institutions. To learn more about the simple steps to get started, visit www.mun.ca/surveysolution. The provost and vice-president (academic) and the vice-president (research) co-fund this tool, which is jointly managed by the Office of the Chief Information Officer and the Centre for Institutional Analysis and Planning.

Network Upgrade in Utilities Annex on Tuesday, September 24, 2019

ITS will be carrying out a network upgrade in the Utilities Annex on Tuesday, September 24th. This will be a short outage; work will start at 10:30am and be complete by 12:30pm. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

Network Upgrade in Parking Garage on Monday, September 9, 2019

ITS will be carrying out network upgrades in the Parking Garage on Monday, September 9th. This will be a short outage; work will start at 5pm and be complete by 6pm. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

Network Upgrade in Queens College on Saturday, September 14, 2019

ITS will be carrying out network upgrades in the Queens College Building on Saturday, September 14th. Work will start at 9am and continue until 2pm. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

Network Maintenance - Wednesday, August 28 (12am-2am)

Information Technology Services (ITS) has scheduled network maintenance for Wednesday August 28 between midnight and 2:00AM which may result in a brief internet connectivity disruption for the St. John’s, Marine Institute, and Grenfell campuses. Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

Network upgrade in Engineering on Saturday, August 24, 2019

ITS will be carrying out network upgrades in the Engineering building on Saturday, August 24th. Work will start at 8am and continue until midnight. There will be intermittent network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

St. John’s campus Wi-Fi upgrades - August 21, 2019, 12:01AM-2:00AM

Information Technology Services will perform upgrades to the Wi-Fi network on Aug. 21, 2019 from 12:01 a.m. to 2 a.m. During this time, Wi-Fi access on most of St. John’s campus will be unavailable. Please note that this upgrade will not affect the following locations/networks: Harlow Campus, Marine Institute, Henrietta Harvey, Spencer Hall and the @MemorialRES/@MemorialRES-Guest network. Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

Network Maintenance - Wednesday, August 14 (12am-2am)

Information Technology Services (ITS) has scheduled network maintenance for Wednesday August 14 between midnight and 2:00AM which may result in brief network and internet connectivity disruptions for the St. John’s, Marine Institute, and Grenfell campuses. Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

VoIP maintenance - August 9th, 6PM - August 10th, 6PM

ITS will be performing required maintenance on the VoIP telephone system Friday, August 9th at 6:00 PM to Saturday, August 10th at 6:00 PM. As a result, voicemail services will be unavailable form 6:00PM Friday until 2:00Am Saturday. Calling functionality will continue to work, however, any caller that reaches voicemail will instead hear a busy signal. Also during this period of time users may experience phone reboots and some users may experience loss of call history, and loss of call forwarding. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

Wireless network upgrade - Spencer Hall and Henrietta Harvey, August 14, 2019

Information Technology Services will be performing upgrades to the Wi-Fi network in the Henrietta Harvey building and Spencer Hall on Wednesday August 14, between 12:01AM and 2:00AM. During this time Wi-Fi access in these buildings will be unavailable. Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

Network upgrade in some Paton College and Burtons Pond buildings 8th-9th August 2019

ITS will be upgrading the MUNet network equipment in the following buildings on 8th-9th August 2019.

Barnes, Blackall, Doyle, Baltimore, Cabot, Gilbert, Guy and Cartier

During this time there will be a 10-30 minute outage to MUNet network services. This work does not affect the @MemorialRES and @MemorialRES-Guest networks.

Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

Network Upgrades - Wednesday August 7 (12:00am - 2:00am)

Information Technology Services (ITS) has scheduled network upgrades for the St. John’s Campus Science Building on Wednesday August 07 from midnight to 2:00am. This work will result in disruptions for network, VoIP, and wireless connectivity for building occupants during this time. As well, clients not located in the building but associated with the follow departments will also experience interuptions during this time:

Biology, Psychology, Geography, Languages and Women’s Studies

Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

Network upgrades in Facilities Management building 6pm to midnight Thursday 1st August.

ITS is upgrading the network equipment in the Facilities Management building on the 1st August. Starting at 6pm (and 7:30pm for the some offices) there will be prolonged outages to the wired and wireless network in the building. This includes assess to the internet, email, and the use of VoIP telephones. Service should be restored by midnight, with the majority of the network restored well before that time. For more information, please contact the ITS Service Desk.

OSC network upgrade 10am Friday 12th July 2019

On Friday 12th July, ITS will be carrying out network upgrades in all buildings in the Ocean Science Centre. Starting at 10am there will be network outages affecting wired, wireless, VoIP telephones, internet access, and all other network services. Most buildings will experience an approximately 30 minute to 2 hour outage. The OSC ‘main building’ will experience an approximately 4 hour outage. Network services will be returned to normal before the end of the working day

If you have any questions, please contact the ITS Service Desk. 709-864-4595 Enmail help@mun.ca

Required maintenance on the VoIP and Wireless systems

ITS will be performing required maintenance on the VoIP and Wireless systems Tuesday, July 2nd between 5:00 and 7:00 AM and Wednesday, July 3rd between 12:00 and 2:00 AM. This maintenance may result in a very brief disruption to phones and wireless devices during the specified times. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

Network upgrade in AQ FH and PE on Tuesday night

On Tuesday 2nd July, ITS will be carrying out network maintenance in the Physical Education, Field House, and Aquarena buildings. Work will start at 10pm in PhysEd, and 11pm in the other buildings. Wired network, wireless, and VOIP telephone services will have multiple distributions for about 4 hours. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

MUNMobile scheduled maintenance - June 13th, 9AM-11AM

IT Services has scheduled an outage for MUNmobile on Thursday, June 13th, 2019 from 9:00AM – 11:00 AM to perform required maintenance. During this outage, users will not be able to log in to the MUN mobile app.

If you have any questions or concerns please contact the ITS Service Desk at 864-4595 or email help@mun.ca

Scheduled maintenance impacting Banner INB and Memorial Self -Service

Information Technology Services (ITS) is advising clients of a scheduled Banner upgrade that will take place on Saturday, June 15, 2019, starting at 5 a.m. to Monday, June 17, 2019, at 5 a.m. During this time, the Banner system including Memorial Self-Service will be unavailable.

Network Maintenance - June 05, 2019 between 12am-2am

Information Technology Services (ITS) has scheduled network maintenance for Wednesday June 05 between midnight and 2:00AM which may result in a brief internet connectivity disruption for the St. John’s, Marine Institute, and Grenfell campuses.

Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

Harlow Campus network issues - May 7th, 2019

Information Technology Services (ITS) is aware of issues with internet access on Harlow Campus. Network Services is investigating. During this time, customers will not be able to access the internet, or network resources on other campuses.

If you have any questions, please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca.

VPN connection issues - May 7th, 2019 (RESOLVED)

Information Technology Services (ITS) is aware that customers are having issues using anyconnect VPN to access the Memorial network. Network Services is investigating the issue.

If you have any questions, please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca.

ITS Network Maintenance - MUN-FS May 3-4, 2019

ITS will be performing maintenance on the shared Data Storage System (MUN-fs) on Friday May 3, and continuing into Saturday May 4, 2019. Work will start at 5:30 PM on Friday.

ITS requests all clients log off their computer prior to 5:30 p.m. Friday and remain logged off during the migration period. This maintenance is required to replace the system backend infrastructure. The file system services are expected to be back online by end-of-day Saturday.

During this time, your desktop may not be visible, and documents and email may not be available.

Questions or concerns should be directed to the ITS Service Desk at 864-4595 or by help@mun.ca

VoIP maintenance telephone system - May 1, 12AM-2AM

Maintenance will be performed on the St. John’s campus VoIP telephone system during the hours of 12:00 AM and 2:00 AM, May 1st. This may result in VoIP phones rebooting, as well as the loss of call history logs. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

Major IT outage on April 30, 2019

IT Services (ITS) has scheduled a major service outage to perform required maintenance on MUN login and other related services on Tuesday, April 30, from 6-8 a.m. During this outage, users will not be able to log in to any services that use MUN login authentication including, but not limited to, my.mun.ca, Brightspace, Romeo, etc. Additionally, www.mun.ca will not be available during this outage. ITS understands the outage affects many users, however, this maintenance is critical and we anticipate the timing between semesters will minimize the impact. If you have any questions or concerns please contact the ITS Service Desk at 864-4595 or email help@mun.ca.

Windows 7 support to end in 2020 (Windows 10 Updates)

Information Technology Services (ITS) is reminding Windows 7 users that support will end as of Jan. 20, 2020. ITS is in the process of upgrading Windows 7 computers to Windows 10. Over the next few weeks, ITS staff will be reaching out to departments to arrange system upgrades. If you have any questions, please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca

Register for Memorial IT Conference May 7-8th, 2019

Memorial's 4th annual IT Conference will bring together IT service providers from across the university for a conference to learn about new trends in IT and what's happening in IT at Memorial. The keynote will be delivered by Catharyn Andersen, Memorial’s Special Advisor to the President on Aboriginal Affairs and the program includes an exciting lineup of workshops and presentations. There is no cost to register. For more information and to register, visit www.mun.ca/cio/conference/.

Network Maintenance - April 03, 2019 between 12am-2am

Information Technology Services (ITS) has scheduled network maintenance for Wednesday April 03 between midnight and 2:00AM which may result in a brief internet connectivity disruption for the St. John’s, Marine Institute, and Grenfell campuses.

Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

CANARIE upgrade issues - Mar. 19th, 2019 (RESOLVED)

ITS is aware that some websites have become inaccessible following an upgrade by CANARIE this morning. The websites are hosted in some of the institutions connected to the CANARIE network via ACORN-NL. ITS are working with CANARIE to investigate the cause of the issue.

Maintenance for the Voyager File System

ITS will be performing maintenance to the Voyager File System beginning 5:30 p.m. on Friday, March 8, and continuing into Saturday, March 9. The maintenance requires users be logged off during the migration period as we are replacing the system backend infrastructure. ITS requests all clients log off their computers on Friday, March 8 by 5:30 p.m.. Please note that your computer may reboot in a similar manner used for monthly patching. We expect to have Voyager services back online by 10 a.m. on Saturday, March 9. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

New online application system launched

The Department of Human Resources is pleased to announce the launch of MyCareer@MUN, Memorial’s new online application system. MyCareer@MUN replaces Apply Online and manual application processes. With this launch, all applications will now be submitted electronically. 

Outlook to Exchange connectivity issue - March 5, 2019 (RESOLVED)

Please be advised ITS are currently investigating an issue with Outlook clients connecting to the Exchange server.

Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

Network Maintence March 6

Information Technology Services (ITS) will be performing network maintenance on Wednesday March 06 between midnight and 2:00am that may cause brief internet connectivity disruptions for all campuses. Clients having questions or concerns about this scheduled maintenance are asked to contact the ITS Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support/.

MUNnet is getting an upgrade!

MUNnet is Memorial's network - a collection of computers, servers, network devices, peripherals, and other technology devices connected to one another to allow us to share data. It also connects Memorial to the internet. You know that thing that brings you Netflix and allows you to email your great aunt in Australia? It also allows you to connect to your online courses from home and conduct research with colleagues as close as the next office or as far away as the other side of the world.

Network maintenance - Health Sciences Center, Sunday, February 3, 2019

ITS are carrying out maintenance to network equipment in the HSC on Sunday, February 3, 2019 between 8am and 11am. During this time there will be multiple outages to the wired and wireless network in the following locations...

Network Maintenance - Arts and Administration Building and Bruneau Centre.

Information Technology Services (ITS) has scheduled network maintenance for Wednesday January23 between midnight and 2:00AM which may result in brief network connectivity issues for the Arts and Administration Building and the Bruneau Centre.

Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

How to access Brightspace@Memorial (D2L) if MUN Login is unavailable

If MUN Login is unavailable and you are having issues accessing Brightspace@Memorial (D2L), go to CITL Online Learning and use the “Brightspace only” link.

Network Maintenance - Wednesday, Dec. 12, 2018, 12:01AM-2:00AM

Information Technology Services (ITS) has scheduled network maintenance for Wednesday December 12 between midnight and 2:00AM which may result in brief internet connectivity issues for the St. John’s, Marine Institute, and Grenfell campuses.

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