Frequently Asked Questions
Student account
Fee payment
Student loan
Refunds
Health and Dental
Tax
Other
Student Account
Will I receive a statement of account?
Statements for student accounts will be sent via email to your @mun address. You can also review the details of your account, including statement of account, at any time through Memorial Self-Service.
How can I remove a hold on my account?
If you have a hold on your account, it will be automatically removed when all outstanding tuition and fees related to previous semesters are paid in full
To make your payment, please see our methods of payment information page.
If you have sent a payment but are still seeing a hold on your account, it could still be processing. The typical time it takes for the funds to arrive depends on the method of payment:
- Self-service: 1 business day
- Online banking/bill payment: 3 business days
- GlobalPay International Wire Transfer: 5 days
How can I add my direct deposit information to my account?
Please email finance@mun.ca with this information:
- Your name and student number.
- Filled out FAS Direct Deposit Form with your information.
- A void cheque (available through your banking institution on online banking)
- Ensure that you are emailing from your @mun.ca email account.
Fee Payment
How can I pay my fees?
Please see our methods of payment information page.
When is the fee payment deadline?
Key dates are available on the University Diary for the Academic Year.
If I am paying with a tuition voucher and my fees are less than the voucher, how do I get the credit for the unused portion?
Another tuition voucher will be forwarded to you for the remaining credit.
What happens if I pick up a course after the deadline date for fees payment?
If you add a course after the deadline for fees payment, you have 48 hours to pay without incurring the late payment charge.
How do I make an international payment using Convera?
Convera makes paying tuition and other related fees simple and affordable. It is the preferred method of international payment and can be completed from any bank in any country listed in Convera.
Convera provides the bank account information required for your wire transfer during the final step of a foreign exchange quote. Your payment reference number will be provided at the end of your quote process, and it is the only information required to be included in your wire transfer. When you send your wire transfer do not include any other information. There is a 35-character limit for wire transfer reference details in Canada so including irrelevant information may cause your payment reference number to be cut off or excluded from your wire transfer details. Please note that quotes expire after 72 hours and transfers must be sent in your selected local currency for the exact amount quoted.
To make your payment, please use this link.
Please be advised this is only for payment fees associated with your student account including tuition and fees. Memorial does not accept payments on student accounts for personal expenses or books.
How it works:
- Select the country you are paying from and how much you need to pay in CAD
- Choose your preferred method of payment
- Enter your payment and payor details
- Process the payment including the Payment Reference Number provided by Convera
- If you pay via bank transfer: make the payment using the payment instructions generated through your bank online, at branch or via telephone banking.
Benefits for you:
- If you find a cheaper quote from your bank, Convera will match it with their Price Promise Guarantee
- No transaction charges from Memorial University or Convera
- Compare payment options instantly and Convera holds the exchange rate for 72 hours
- Students, parents, and sponsors can use this platform to pay your student account
- Pay online via popular options including bank transfer or eWallet
- Track your payment status by SMS and email
- Multilingual platform available in 10 languages
- Access 24/7 live chat on the platform or contact our friendly team: studentsupport@convera.com
- A platform built with security in mind so that your money is protected
- Ability to initiate refunds easily should circumstances change
- Pay your fees via a global partner which has been helping students achieve their education dreams for over a decade
If you require additional information or have any questions, please contact studentsupport@convera.com.
Student Loan
If I am paying with student loan, do I have to pay a late payment charge if my loan is not available on the deadline for fees payment?
You should not be charged a late payment charge if:
- You applied for your student loan at least three weeks prior to the deadline for fees payment.
- Your loan covers your entire student balance.
- The money was sent directly to the university, and not released to you.
If you meet these criteria and you receive a late payment fee, please contact the Cashier’s Office to request a reversal of the fee. To request a reversal, email cashiers@mun.ca from your @mun.ca email account and include:
- Your name and student number
- Details related to your student loan and account
If I have a student loan, can I pay my fees by another method?
Yes, but you must pay with another method prior to the date that your student loan is processed.
If I pay by another method after my loan has been processed, will the amount still be deducted from my loan?
Yes, the fees will be deducted. Fees will be automatically refunded after the 100 per cent drop deadline (see the Academic Calendar for this semester’s 100 per cent drop deadline). You will receive your refund through the original method of payment.
If I have a tuition voucher or scholarship applied to my student account after my student loan has been issued, can I have my loan changed to reflect the payment?
No, student loans can not be changed after they have been issued.
Refunds
If I have charges dropped, how will I get my refund?
You will receive your refund through your original method of payment. You will receive your refund after the 100 per cent drop deadline (see the Academic Calendar for this semester’s 100 per cent drop deadline).
If I have a student loan and I drop courses or opt out of the health and dental will that amount be refunded to me?
No. It is a requirement of student aid that these refunds be returned to the National Student Loan Service to reduce the student’s debt outstanding.
Health and Dental
How do I opt out of the health and/or dental insurance ?
If you have alternate coverage, you may opt out of the health and dental insurance. Please find information on this process for:
If I have completed the opt out for health and/or dental insurance, can I reduce my payment by that amount?
Yes, your payment will be reduced by the amount of the insurance opt out.
However, the amount will show as an outstanding balance until the opt outs are processed after the undergraduate 100 per cent drop date (see the Academic Calendar for this semester’s 100 per cent drop deadline).
Tax
How can I get a receipt for Income Tax Purposes?
T2202A forms will be available through the Memorial Self-Service by Feb. 28 for the preceding calendar year.
Other
Where can I get a “Confirmation of Enrolment”?
The “Confirmation of Enrolment” is available at the Registrar’s Office.
How can I add a Rec fee to my account ?
You can add a Rec fee if you:
- Have an active registration on the account.
- Have paid your account balance in full, or if the account is overpaid by $65.06 (the cost of the recreation fee).
If you meet these criteria, send an email to cashiers@mun.ca from your @mun email address. In your email, include this information:
- Your name and student number.
- The request to add the rec fee to your student account.