The travel health plan is an emergency medical plan designed to provide a wide range of coverage for out of province travel. It will provide 100% reimbursement fora variety of eligible expenses which incurred due to an unexpected accident or illness anywhere in the world, 24 hours a day.

Last month we provided an introduction to the travel plan and focused on the exclusion for pre-existing medical conditions. But what if a claim is not related to a pre-existing condition? How does the coverage work? The answer really depends on the nature of the claim.

For example, for less serious incidents which don’t require hospitalization, you are expected to pay for the medical product and/or service if the cost is $500 or less. Your paid in full receipt should then be submitted to SSQ, using the pre-approved claim form that can be obtained directly from SSQ: Out-of-Province - Out-of-Country Emergency Medical Claim Report or from the University’s MyHR Service Centre by e-mailing myhr@mun.ca or by calling (709) 864-2434.

In the case of hospitalization, or where direct coordination with the insurer is required, you or your representative should call SSQ’s service provider, AXA Assistance, by referring to the toll free numbers located on your plan member card. The plan identification number is 427E and your policy number is 1HZ50. AXA will coordinate coverage on your behalf with SSQ and the health care provider, so that you can focus on recovery and, if necessary, your return home.

Either the old AXA card (blue and white) or the new SSQ branded card (green and white) will work. If you have the older card and would like a new SSQ card, please contact the University’s MyHR Service Centre.

New Card

Old Card

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For more information on the travel health plan, please refer to the SSQ brochure, located here: https://www.mun.ca/hr/retirees/notices.php