Terms and conditions

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 15:00 (3:00 p.m. NT)
Check-Out: 11:00

Cancellation Policy (Flexible)

Full refund 1 day prior to arrival For a full refund of accommodations fees, your cancellation must be made a full 24 hours prior to check-in time on the day of check-in. Check-in time is 3:00 p.m. (NT).

For example, if you are set to check in on Friday, cancel by Thursday at 3:00 p.m. (NT) - 1 day prior.

If you cancel less than 24 hours before check-in time, the first night is non-refundable.
If you decide to leave early, after you have checked in, the accommodation fees for the nights not spent 24 hours after the official cancellation are fully refunded.
Different rules may apply for group reservations.

By making a reservation and staying with us, you are agreeing to the following terms and conditions of use.

1. Our Property
We are a university campus with a wide range of accommodation options and price points including traditional residences, suite-style rooms, small apartments and hotel-style living. We are centrally located in the city of St. John’s, close to local transportation, shopping, hiking and other activities.

During your stay please respect other guests and limit noise between 11 p.m. and 7 a.m. and refrain from consuming alcohol in public areas. Memorial University is also a smoke-free property.

2. Prices and Taxes
Our prices as advertised are subject to 15% HST (Provincial and National taxes) and 4% TML (Tourism and Marketing Levy). Taxes are subject to change without notice.

3. Payment and Confirmation
Payment is due in advance of arrival. You should receive an immediate reservation confirmation and receipt by email.

4. Arrival and Departure
Check-in time is 3 pm and guests must vacate the room by 11 a.m. on the day of departure.

Any requests for late departure must be addressed upon check-in.

While we cannot guarantee all requests we will endeavour to address any requests. From May to August, we have a secure luggage area and can tag and store luggage for early arrivals and late departures. Due to limited space, we are unable to store luggage between September and April.

5. Parking
Parking is available at an additional cost and at your own risk.

6. Minors
Children remain the responsibility of the parent or guardian at all times; guests under 18 must be accompanied by an adult.

7. Your Stay
We will endeavour to ensure that your stay is as comfortable as possible. For example, every effort will be made to locate groups and travelling companions in adjacent rooms (although this may not always be possible).

If you have a query or complaint it should, be directed to stay@mun.ca.

8. Linens
All towels and bed linen are supplied. Daily housekeeping is not available within each guest room however linens may be exchanged at the front desk.

9. Breakfast
Continental breakfast is available only for those guests that have booked with this option; further details regarding time and location will be available at check-in. During the school year (September to April), guests may purchase meals from our dining hall. For more information including menus and pricing please visit http://mun.campusdish.com

10. Special Requirements
Limited accommodations are available for guests with special requirements. Please indicate your needs when booking. Every effort will be made to accommodate any requests.

11. Animals
No animals are allowed on-premises with the exception of service animals.

12. Fire Regulations and Health and Safety
Guests are required to comply with, all fire regulations, evacuation procedures and health and safety requirements and other laws governing the use of the facilities. Evacuation procedures are posted on the back of each guest room door and at the end of each hallway. Please familiarize yourself with these
procedures. Any malicious activation of, or tampering with, fire alarms or safety systems will result in a penalty being incurred.

13. Missing Items
If you leave an item in your room or lose an item elsewhere on Memorial University campus please contact us at stay@mun.ca to try to locate it. Please note that, while we will do everything to help, we cannot be held responsible for lost items.

14. Damage or Theft
As the individual making the booking, you are responsible for every person whom you are booking on behalf. If at any time during your stay or visit, or subsequent to departure, there is discovered damage to or theft attributable to you, you will be liable for the costs of repair or replacement.

15. Security/Keys and Access Cards
Memorial University has its own Campus Enforcement staff who respond to emergencies on campus.

Our residences are locked 24/ 7 and access is gained through the use of both keys and access cards. Keys and access cards must be returned upon check-out. There is a $100.00 (plus tax) replacement charge for each lost key and a $15.00 (plus tax) replacement charge for each lost access card.

16. Environmental Responsibility
We recognize that we have local as well as international environmental impact and we are committed to complying with all local, provincial and national environmental legislation, and our goal is to successfully implement environmental “best practices” in our conference venues, accommodations, operations and activities.

Some of our initiatives include:

Recycling program (paper, cardboard, batteries, refundable beverage containers)
Towel exchange program
Biodegradable amenities for guests
Biodegradable cleaning products
Water conservation (low flow plumbing fixtures)
Hazardous waste and appliances disposed at local agencies for safe disposal
Promotion of green transportation (indoor and outdoor bike storage, bike rentals)
Water-efficient landscaping