1. To request the informal resolution of a Concern, the Complainant shall complete and sign the Complaint or Concern Form, indicating their wish to resolve the Concern informally. The form shall be submitted to the Complaints Coordinator.

2. The informal resolution process is confidential and is handled in accordance with Section 9 of the Policy.

3. The Complaints Coordinator, in consultation with others as may be required, will review the Concern and consider whether it falls within the parameters of this Policy and determine if other policies, such as Sexual Harassment and Sexual Assault Policy apply.

3.1. All matters that are sexual in nature must be referred to the Sexual Harassment Advisor of the University. If the Sexual Harassment Advisor believes, after consultation with relevant parties, that a Concern based on sex, sexual orientation, gender identity or gender expression would be better handled under this Procedure, the sexual harassment advisor will so advise.

4. If it is determined that the matter does not fall within the parameters of the Student Code of Rights and Responsibilities, the Student(s) raising the Concern will be advised of the decision with reasons therefore, in writing, by the Complaints Coordinator.

5. If the matter falls within the parameters of the Student Code of Rights and Responsibilities, the Complaints Coordinator will assist to facilitate the resolution of the Concern. The Complaints Coordinator will work with the parties involved, either individually or together, depending upon the wishes of the parties, with the goal of reaching a mutually acceptable resolution. External resources may be engaged to help facilitate a resolution. The Complaints Coordinator will consult with others (e.g., General or Legal Counsel), as appropriate, to achieve a resolution that is facilitated between the Complainant and Respondent.

6. In the event of a refusal or unreasonable delay by the Respondent to participate in the informal resolution process, the Complaints Coordinator shall inform the Complainant and discuss next steps.

7. Normally, the informal resolution process will not exceed thirty (30) days from the day the Concern was brought forward to the Complaints Coordinator. This time frame may be extended as appropriate.

8. In reaching a mutually agreeable resolution, one or more actions may be required. Actions may include but are not limited to one or more of the following:

8.1. A verbal or written apology;

8.2. Agreement by the Respondent to participate in specific activities related to the Concern, such as educational seminars or workshops;

8.3. Agreement by the Respondent and/or Complainant to participate in a restorative justice process or activity designed to address the Concern;

8.4. Agreement by the Respondent to cease the activities which caused the Concern and a commitment to not engage in such conduct in the future;

8.5. Agreement by the Respondent to have no further contact with Complainant(s);

8.6. Other actions that are relevant to the Concern.

9. If a resolution acceptable to the Complainant and Respondent is not achieved, the Complaints Coordinator will discuss options with the Complainant.

10. In accordance with Section 11 of the Policy, interim measures may be imposed or continued.