1. Students and Members of the University Community are encouraged to consult with the Complaints Co-ordinator regarding any issues, Concerns, or Complaints relating to student misconduct. Members of the University Community, individuals, or groups who think they have been the target of student misconduct should contact the Complaints Coordinator.

1.1. Individuals who wish to report a Concern or Complaint should contact the following:

• St. John’s Campus, Harlow Campus, Signal Hill Campus and Labrador Campus – Director, Student Life or delegate;
• Marine Institute – Director, Student Affairs;
• Grenfell Campus – The Registrar and Director of Student Services;

2. Consultations will be held in person, or at a distance, using telephone or other interactive technologies.

3. Individuals may be accompanied by a Support Person when meeting with the Complaints Coordinator for a consultation. The Support Person is not permitted to speak on behalf of the individual who requested the consultation. The Consent Form for a Support Person to Attend Consultation/Interview Form is required.

4. The Complaints Coordinator, shall provide the Student(s) with information regarding the Student Code of Rights and Responsibilities, and its related procedures as well as information regarding other available Memorial and community services and resources.

4.1. The Complaints Coordinator, may consult with others, as appropriate (e.g., General Counsel) to ensure they are providing the Student(s) with appropriate information.

5. All consultations with the Complaints Coordinator, are confidential and are handled in accordance with Section 9 of the Policy.

6. Consultations with the Complaints Coordinator, do not initiate an informal or formal resolution of a Concern or Complaint. Such resolution procedures can only be initiated by the Student(s) as per the procedures below.

7. The Complaints Coordinator, may find that the issue brought forward for consultation does not fall under this policy. In such cases, the Coordinator may refer the Student to other University academic or administrative units which may include Student Support, Student Wellness and Counselling Center, or others as appropriate.