What is the change?
At Qualtrics, we are committed to ‘experience-first’ design, which means continuous improvement of the XM Platform™ based on feedback from our users to deliver an easy to use, consistent and accessible experience. As part of this on-going commitment, we are redesigning our Library user interface. The enhanced experience will make it easier and more flexible to collaborate and share common resources across projects and with teammates.

 Easier to use and accessible: We have modernized the user experience to be easier and more intuitive to use, introducing consistent interactions, in addition to WCAG 2.0AA accessible patterns so all users can collaborate. The new left navigation pane makes it even easier to navigate both within and between different libraries within your organization.

Flexible folders: Our new organization model introduces flexible folders that enable users to organize their resources as desired. Previously all resources were siloed, but now you can organize resources by project, use-case, or other approaches and see all relevant resources together.

This enhanced user experience lays the foundation for future improvements, like easier to use message translations and improved cross-team collaboration through role-based access.

What action do I need to take?
Ahead of onboarding onto the new UI, we encourage you and your teams to take this opportunity to clean-up and organize your libraries. Specifically, organizing your current library items from the “Uncategorized” grouping into folders will aid in the transition (see this support page for instructions). We encourage you to share this email with your users as you see fit.

If you maintain your own internal training documents, you may also consider updating screenshots for UI changes and any how-to instructions about the Library.

What if I have questions?
If you have a question about the new Library UI, please visit the Library support page. It’s also always worth checking the XM Community to see if any other users have the same question. If you’d rather speak to a specialist, our Support Team is always ready to assist. To contact them, please log into your Support Portal.

Thank you,
Qualtrics