Our ability to communicate effectively is linked to our success in meeting the needs of our employees, colleagues, and clients.

We communicate daily without considering if our messages are received and interpreted as intended. Critical workplace communication skills consider the impact of our communication method and approach on the receiver of our message. 

This course reviews the three C's of essential communication (clear, concise, consistent) and focuses on research-backed communication skills proven to strengthen interpersonal relationships and enhance overall communication and listening skills. The course will also review cross-cultural communication and the impact of cultural competence and unconscious bias on our communication exchanges and interactions with others in the workplace. 

Key Learning Outcomes

• Describe the fundamentals of critical communication.
• Analyze common challenges in interpersonal communication.
• List the skills of a master communicator.
• Evaluate factors influencing cross-cultural communication.
• Use communication skills in a variety of workplace scenarios.

Course Duration: 1 day | Continuing Education Contact Hours: 7

This course is part of the Professional Communication Skills Program. 

What Our Clients Say

"Learning how to be mindful of your communication style and other different styles." - Winter 2023 Participant

"Instructor extremely knowledgeable and the class interaction was great." - Winter 2023 Participant

Course Endorsements & Partnerships

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: gcccouncil.org. To inquire about sitting for a certification exam, contact the local IABC NL chapter at iabcnl@gmail.com, or visit: iabcnl.com. 

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Instructor(s)

Jennifer Kelly

Jennifer has been a facilitator with Gardiner Centre for seven years and teaches courses in cross-cultural communication, cultural safety, workplace communications, presentation skills and more. Jennifer has worked as a curriculum developer with many of Gardiner Centre's clients, including the Government of Nunavut.

Jennifer is committed to creating a safe and inclusive learning space and thrives on mutual learning and sharing in the classroom.

Jennifer has completed training in Trauma Informed Practice (Justice Institute of British Columbia) and Working Effectively With Indigenous Peoples (Indigenous Corporate Training Inc.). Jennifer has also worked extensively with Diversity, Equity, and Inclusion (DEI) subject matter experts to develop courses in critical DEI areas.

Jennifer holds a Master of Arts degree in Applied Communication, a Bachelor of Post-Secondary Education degree (Adult Education), and a certificate in Curriculum Development and Instructional Design (Mount Royal University).