Keep your daily correspondence running smoothly with this reliable time-saving tool.

From navigating email basics, to more advanced features such as encryption, planning delivery times and embedding polls, participants will explore ways to use email more effectively. In this interactive session, participants will be guided through the use of key software tools and features in a step-by-step fashion, resulting in practice and application of most MS Outlook tools. Participants will leverage the organizing power of email and calendar settings, while customizing their MS Outlook environment so that it works more efficiently.

With features like emailing, scheduling, calendars, reminders, contact management and more, Microsoft Outlook is a key business skill to master. 

Key Learning Outcomes

• Navigate introductory and intermediate MS Outlook tools.
• Customize MS Outlook for quick filing, reminders and organization.
• Integrate with other tools such as MS Teams or Zoom.
• Employ calendar management skills including sharing and delegation.

Course Duration: 1 day | Continuing Education Contact Hours: 7 | Price: $600 + HST *Subject to change when scheduled.

Course Endorsements & Partnerships

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.

When applying to sit for either the exam for Communications Management Professional (CMP)(R) or Strategic Communication Management Professional (SCMP)(R) or to apply for recertification, Gardiner Centre courses can be an integral part of your application package.

To learn more about this global standard certification, visit: gcccouncil.org. To inquire about sitting for a certification exam, contact the local IABC NL chapter at iabcnl@gmail.com, or visit: iabcnl.com.

Instructor(s)

Betsy Bond (she/her)

Betsy has spent more than 30 years helping organizations through change. Having started in IT, she has always worked at the intersection of technology and people. An early adopter of generative and agentic AI, she has designed and led AI certification programs for Prosci, the global leader in change management research and methodology, and teaches practical AI courses for workplace audiences.

Betsy has delivered tens of thousands of hours of facilitation and training across manufacturing, financial services, health care, non-profit, and more. She holds an Executive MBA and the CCMP, MCMP™, and PCACP credentials. Her work focuses on helping people adopt and use AI effectively through a change management lens that supports sustainable implementation.