The Professional Communication Skills Program provides participants with the practical tools and techniques required to enhance proficiency in business communication and develop a positive, polished, and professional image.

The way you communicate can reflect your capabilities and influence the way others perceive you.  This program includes 4 courses that will enhance your verbal, written and presentation skills as well as your ability to adapt your communication style to the audience.  Improving communication skills can gain you more cooperation and respect in the workplace and create a more positive working environment.

Key Learning Outcomes

• Improve professional communication skills
• Deliver professional presentations
• Enhance your professional image
• Improve the quality of documentation
• Learn the impact of personality types on business operations and communication
• Establish communication standards and protocols
• Improve internal and external communications

Program Content

Building & Enhancing Workplace Relationships 
Develop a process to communicate more effectively to drive understanding, alignment, and outcomes with individuals and teams by gaining a better understanding of your behaviour style, and recognizing and adapting to the style of others.

Better Business Writing: The Right Approach 
Learn or revisit the basics of business writing and improve your written communication skills.

Critical Workplace Communication Skills 
Our ability to communicate effectively is linked to our success in meeting the needs of our employees, colleagues, and clients.

Presentation Skills: Speaking with Confidence 
Build skills needed to confidently deliver professional presentations - every time!

Courses can be completed in any order. 

Upon completion of all four courses, participants will be issued a Certificate of Achievement, acknowledging focused skills development in professional discipline.

Program Endorsements & Partnerships

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: gcccouncil.org. To inquire about sitting for a certification exam, contact the local IABC NL chapter at iabcnl@gmail.com, or visit: iabcnl.com. 

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This program is accredited by the CPSA Institute as providing 35 hours of professional designation units (PDUs) toward the maintenance of any CPSA designation. Learn more about the CPSA Institute professional designations here.

Continuing Education Contact Hours: 35