Support

Academic Support Representatives

Academic Support Representatives (ASRs) have been made available to academic units, as they need them. ASRs provide units with access to one of our senior instructional designers or educational developers for advice on planning and preparation of remote courses; make recommendations on how to best facilitate remote instruction; and connect units with other CITL staff, services and resources.

Just-in-Time Support

Our Support Centre offers extended hours of support during evenings and weekends, and continues to provide instructors and students with just-in-time support. Contact us through the chat link above for: technical questions or assistance with courses in Brightspace; support with the Online Rooms virtual classroom environment; or to connect with our experts in instructional strategies, technical systems, media services, and online course exam administration.

Learning Technology Coaches

Learning Technology Coaches support the implementation of learning technologies for online and remote teaching. Coaches are available to support instructors with using various tools in their Brightspace course sites, and using Webex for instruction and office hours. They can also investigate other learning technologies instructors are interested in to create accessible and engaging learning experiences for students.

Instructor Series

Our Instructor Series offers virtual sessions on key topics to support effective remote and online instruction. Topics include preparing to teach remotely, creating video recordings, embedding principles of universal design, low-tech solutions for remote teaching, alternatives to assessments and more.

Visit this events calendar to view the schedule and register for a session; check back regularly for additional sessions and topics that will be added. View our Winter 2022 schedule.

Recordings of these sessions are also available.

Resources

Student Remote Experience Survey, Winter 2021

Results of a Memorial University student survey on the remote learning experience sheds light on students' challenges with remote learning.

Managing Workload and Communication

It's never too late to fine-tune your approach and improve the student learning experience. Review suggestions linked to supporting evidenced-based resources to help you manage the workload and communications of remote instruction. This information is a synthesis of a variety of CITL's resources.

Launching your Fall 2020 Remote Course

A curated list of resources is available to help with launching your remote course site for the Fall 2020 semester. If you have questions or require support to prepare your course site, please contact our Support Centre.

Student Technology Survey, Fall 2020

Results of a Memorial University student survey highlight the technological capabilities of students for the Fall 2020 semester.

Learning Technology Guide

Our Learning Teachnology Guide lists a collection of software or web services that can be used in a learning environment to support teaching and learning.

Resource Sites

We have a variety of online resources available to support remote and online teaching and learning.

Instructor Resources

These Instructional Continuity web pages provide instructors with information and approaches to consider when teaching remotely.

For specific information about technologies and instructional strategies, instructors can refer to our Technology Resources and Instructional Resources websites respectively.

Student Resources

For students, our Student Resources website provides information, technical resources and learning strategies to assist with learning remotely.