How do I recover deleted items?

Microsoft 365 Outlook – Email Recovery (for accidently deleted items) 

Microsoft 365 Outlook has built-in data protection capabilities that allow you to recover Outlook emails.  Microsoft 365 Outlook keeps deleted emails for 30 days by default in the deleted items folder, and in Recoverable Items for an additional 30 days. 

If you’re still within the recovery window, here are the steps you can take for Outlook email recovery from the Deleted Items folder:  

• Open Outlook and navigate to the "Deleted Items" folder. 

• Search for the email you want to recover. You can scroll through the items or use the search bar to locate it.  

• Once you've found the email you want to recover, right-click on it. 

• Select "Move" from the context menu. 

• Choose the folder to which you want to move the email (e.g., your inbox or another folder). 

• The email will be moved back to the selected folder, effectively recovering it. 

If the email you're looking for is not in the "Deleted Items" folder, you may still be able to recover permanently deleted emails from the Outlook "Recoverable Items" folder up to an additional 30 days. In this hidden folder, items are retained even after deletion. Here's how to recover Outlook emails and items in this folder: 

• In Outlook, click on the "Deleted Items" folder. 

• At the top of the deleted items folder, click "Recover items deleted from this folder." 

• A list of deleted items that are recoverable will be displayed. 

• Select the email you want to recover, and then click "Recover Selected Items" or "Recover All Items." 

• The selected email will be restored to your mailbox. 

*Email recovery in Microsoft 365 Outlook is client-managed using the information outlined above.  OCIO data restoration for Microsoft 365 Outlook items is limited to disaster recovery only.